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Details
Posted: 12-Jun-26
Location: Nashville, Tennessee
Categories:
Financial
Staff/Administrative
Internal Number: 10721
Job Description:
Tennessee State University Office of Bursar invites applicants for the role of Customer Service Coordinator. Under the supervision of the Bursar, the Customer Service Coordinator will perform administrative duties of the Bursar's Office. Tasks and responsibilities involve keeping accurate records while processing a variety of financial transactions including tuition, fees, merchandise sales, donations, and other cash receipts; the disbursement of scholarship and loan funds; and the accounting and custody of receivables, payables, debit/credit cards and cash. The Customer Service Coordinator is also responsible for all aspects of student billing and understanding the account receivables and payables processes for the University.
Characteristics, Duties, and Responsibilities (Includes some or all the following)
AU aspects of Student Billing – tuition, fees, miscellaneous expenses, fines, disbursing and
posting of financial aid, scholarships, and loan funds.
Manage internal collections – involving account maintenance, issuing payment plans, sending
reminder notices and assigning accounts to outside agencies following bankruptcy regulations.
Work closely with financial aid and external accountant to generate notifications, disbursing and
refunding of Title IV funds and State Grants. Full knowledge of Federal and State regulations that
govern these funds to maintain their accuracy and guidelines.
Working with outside agencies involving tuition payment plans, collection agencies, lenders,
vendors, prepaid tuition, health and tuition insurance companies, online payment services, local
banking institutions and managing the campus bookstore.
Responsible for receiving all mail and packages delivered to the College, recording package
tracking information and forwarding mail to the appropriate departments for distribution.
Communications with students through mail and email about notices concerning accounts.
Communications regarding account inquiries and delinquencies. Conducting group
presentations to parents and students throughout the semester.
Working closely with numerous departments on campus communicating and answering
questions relating to student accounts and policy involving any aspect of fees or charges to
accounts.
Comply with all applicable College, Federal, State, and Local regulations
Accepts deposits, serves as custodian of all cash receipts and supplies change for all
departments and offices on campus.
Creating student 1098-T forms.
Receives and records deposits, registration fees and tuition fee payments for student accounts.
Accounts for all cash and checks and prepares remote and local bank deposits for crediting to
proper accounts.
Generates and distributes a variety of accounting reports including daily cash reporting.
Ability to create reports from data and edit information for continued accuracy.
Represents him/herself in a professional manner at all times, both on and off campus.
Ability to create and maintain positive relationships with all internal and external constituents.
Provide excellent customer service to staff, students, parents, clients and community.
Participate in significant campus activities and committees including homecoming and
commencement.
Performs all other duties as assigned.
Knowledge, Skills, and Abilities
Bachelor's Degree from an accredited institution in an accounting or finance major.
At least 3 years of experience working in the financial department of an organization (experience
working in higher education is preferable).
Ability to handle large amounts of data and an understanding of how Personally Identifiable
Information (PII) s hould be handled and protected, familiarity with FERPA and HIPPA Laws.
Strong analytical and logic skills required.
Strong skills working with Excel required.
Proficiency in Microsoft Office Suite, including Word, Outlook, Powerpoint, etc.
Proficiency with Adobe Acrobat Pro, creating, revising forms, etc.
Experience working with Oocu-sign or similar electronic signature products.
Knowledge of and experience performing SQL queries is desirable.
Previous experience working with a Student Information System.
Characteristics, Duties, and Responsibilities (Includes some or all the following)
posting of financial aid, scholarships, and loan funds.
reminder notices and assigning accounts to outside agencies following bankruptcy regulations.
refunding of Title IV funds and State Grants. Full knowledge of Federal and State regulations that
govern these funds to maintain their accuracy and guidelines.
vendors, prepaid tuition, health and tuition insurance companies, online payment services, local
banking institutions and managing the campus bookstore.
tracking information and forwarding mail to the appropriate departments for distribution.
presentations to parents and students throughout the semester.
questions relating to student accounts and policy involving any aspect of fees or charges to
accounts.
departments and offices on campus.
proper accounts.
commencement.
Knowledge, Skills, and Abilities
working in higher education is preferable).
Information (PII) s hould be handled and protected, familiarity with FERPA and HIPPA Laws.
About Tennessee State University
Tennessee State University is committed to excellence and has been consistently listed in the U.S. News & World Report’s “Guide to America’s Best Colleges” for more than a decade. Founded in 1912, TSU is a comprehensive, urban, co-educational, land-grant institution in Nashville, Tennessee. The university has been served by seven presidents, including Dr. Glenda Baskin Glover, who is currently serving as our eighth president.TWO CAMPUSESOur Nashville home offers two locations—the 500-acre main campus nestles in a beautiful residential neighborhood along the Cumberland River, and the downtown Avon Williams campus sits near the center of Nashville’s business and government district.
More Jobs from This Employer
https://main.hercjobs.org/jobs/22346543/customer-service-coordinator
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