Position Summary:

• Takes primary responsibility for answering telephone calls from consumers.
• Documents all telephone calls in the Acute Psychiatric Services (APS) telephone log or Electronic Medical Record (EMR).
• Maintains confidentiality of information in accordance with Rutgers UBHC policy, University policy, Joint Commission standards and the Department of Mental Health and Addiction Services (DMHAS) requirements.
• Refers consumer calls to a clinician as directed by the Program Coordinator.
• Conducts initial triage of consumers and families when they arrive onsite five (5) minutes after arrival and provides immediate report to the Program Coordinator.

Minimum Education and Experience:

• Bachelor's Degree in a mental health-related field or four (4) years of full-time experience in a mental health field. Equivalent education, experience and/or training may be substituted for the degree requirement.

City: Piscataway

State: NJ

Physical Demands and Work Environment:

• Frequent prolonged sitting.
• Observe, converses with patient. Frequent talking and listening in groups as well as on the telephone.
• Frequently walks, bends, stretches, and pulls. Manual dexterity and mobility for charting.
• Drives to offsite work locations.

• Varied work settings include office and community setting.
• May be exposed to infectious and contagious diseases.
• Subject to varying and unpredictable situations.
• Handles emergency or crisis situations.
• May be exposed to clients exhibiting assaultive or aggressive behaviors.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.

Salary: 25.30

Posting Number: 26ST0052

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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