Job Description:

• Proactively monitor and respond to learning application issues, including testing tools prior to hardware and software upgrades.
• Troubleshoot application issues with the LMS.
• Work with instructional design team to troubleshoot and resolve course content technical issues.
• Assist the IT Department, on ways to increase efficiency, adoption and utilization of LMS related products and work on implementation of improvements.
• Assist with writing and maintaining procedures and policies to ensure security and integrity of mobile learning systems/networks.
• Acquire and maintain knowledge of current technology as it applies to learning software, hardware, and systems.
• Copy course files and provide email, telephone, and in-person user support, primarily to faculty and staff for just-in-time assistance with learning applications.
• Maintain connection between SIS and LMS's to ensure data and files are processed accurately.
• Perform other work-related duties as assigned.

Required Qualifications:

• Bachelor's degree in Education, Training and Development, or related field from an accredited institution of higher learning and work experience.
• Considerable working knowledge of mobile learning technologies as well as the following operating systems: OS X, Windows, Android OS, Chrome OS.
• Demonstrated knowledge using Chromebooks in Education.
• Considerable working knowledge of Microsoft Office Suite and other productivity applications.
• Demonstrated ability to assist and train faculty and staff with varying degrees of technical skills in the use of complex software, and to develop written training materials for students.
• Demonstrated ability to establish priorities and manage multiple tasks in a fast-paced environment, solve problems independently, communicate effectively, verbally and in writing, including the ability to assess and respond effectively to the needs of diverse students, faculty, and staff.
• Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

Applicant Portal URL: 7950

About Ashland University

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.

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