Service Delivery Manager in Cambridge, MA for Massachusetts Institute of Technology (MIT)

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Service Delivery Manager

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Service Delivery Manager

Massachusetts Institute of Technology (MIT)

Details

Posted: 05-Dec-25

Location: Cambridge, Massachusetts

Type: Full-time

Categories:

Information Technology

Staff/Administrative

Internal Number: 25341

SERVICE DELIVERY MANAGER, The Massachusetts Green High Performance Computing Center (MGHPCC), to ensure high-quality, reliable operations of its state-of-the-art HPC environment. This critical role will coordinate delivery of compute and data services to a diverse user base, including working in close partnership with facilitation and science support staff from Massachusetts AI Hub organizations, liaise with academic and industry stakeholders, oversee performance monitoring and continuous improvement, and contribute to strategic planning and vendor management. This is an exciting opportunity to drive service excellence in support of world-class AI research and innovation.

The full job description is available at https://www.mghpcc.org/job-opportunities/

REQUIRED: Proven experience managing technical service delivery for large-scale computing environments, preferably within HPC or advanced IT infrastructure; strong understanding of cluster operations, scheduling systems, and service performance management; excellent communication and organizational skills; and experience working directly with internal and external stakeholders to resolve issues and drive operational improvements. PREFERRED: Familiarity with IT service management frameworks, vendor coordination, and GPU or cloud-based infrastructure.

Revised 12/19/2025

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About Massachusetts Institute of Technology (MIT)

The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature

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