Applications are currently being accepted from internal candidates only. 

Reporting to the Provost, the Director of Advising/Success Coaching will provide strategic leadership for the University's integrated student success coaching model. The Pathways Center unites academic advising and career advising into a comprehensive, student-centered approach that supports students from enrollment through graduation and into meaningful careers. The Center in its new form will launch in January of 2027, with transitional work completed over the Fall 2026 semester.

The Director will oversee a team of Success Coaches who provide holistic support by integrating academic advising, career advising, life coaching, and student success strategies. Working collaboratively with the Director of Career Integration, faculty, academic departments, and campus partners, the Director provides strategic leadership for the University's developmental coaching model by leading the design, implementation, assessment, and continuous improvement of Success Coaching practices that integrate academic development, career exploration, and reflective learning. The Director will foster a culture of proactive outreach, data-informed decision making, continuous improvement, and student engagement that promotes persistence, timely graduation, and career readiness.

The Director will maintain a small caseload of students requiring advanced support and will promote best practices across the Success Coaching team to ensure every student receives individualized, coordinated support throughout their academic journey. 

• Lead the Success Coaching function within the Pathways Center by supervising, mentoring, evaluating, and supporting a team of Success Coaches. 
• Advance advising strategies that intentionally connect academic planning with career readiness and other high-impact opportunities that complement students' academic plans.
• Foster a collaborative and student-centered coaching culture by designing, implementing, and continuously improving an integrated coaching model that combines academic advising, career coaching, student persistence, and student development initiatives.
• Establish standards and policies and oversee student caseload management, ensuring timely outreach, accurate documentation, and consistent coaching practices across the Success Coaching team. Lead student onboarding strategies 
• Lead the Success Coaching function within the Pathways Center by supervising, mentoring, evaluating, and supporting a team of Success Coaches. Advance advising strategies that intentionally connect academic planning with career readiness and other high-impact opportunities that complement students' academic plans.
• Foster a collaborative and student-centered coaching culture by designing, implementing, and continuously improving an integrated coaching model that combines academic advising, career coaching, student persistence, and student development initiatives.
• Establish standards and policies and oversee student caseload management, ensuring timely outreach, accurate documentation, and consistent coaching practices across the Success Coaching team. Lead student onboarding strategies that foster a welcoming and supportive transition for first-year, transfer, and other student populations. 
• Partner with Academic Affairs leadership, deans, associate deans, department chairs, honors program, Jasper Central, and faculty to strengthen the academic advising infrastructure by aligning degree planning resources, curriculum mapping, first-year course planning, DegreeWorks implementation, registration readiness workshops, and advising processes that promote timely progression toward degree completion.
• Design and oversee programming that promotes student engagement, career exploration, student leadership development, and successful transitions throughout the student lifecycle beginning with student onboarding, from the first-year experience through graduation. 
• Collaborate with the Director of Career Integration to ensure seamless integration of academic planning, career development, employer engagement, and experiential learning opportunities. Lead efforts across the Success Coach team that promote student participation in mentoring, internships, networking, and other career development opportunities coordinated throughout the Pathways Center.
• Partner with faculty advisors to establish a coordinated developmental advising model that includes faculty training, referral pathways, communication protocols, and shared responsibility for supporting student growth and progress throughout the undergraduate experience. Build and sustain partnerships with department chairs, deans, alumni, and other campus partners to strengthen student support, align coaching services with academic programs
• Leverage university partnerships to utilize student success technologies, AI, predictive analytics, and assessment data to enhance coaching practices, advising strategies, personalized student support, and continuously improve strategic operations of the Pathways Center strategic operations. Utilize CRM platforms and institutional data to coordinate interventions, monitor student progress, and improve student competencies and outcomes.
• Engage in institutional committees and strategic initiatives related to student success, retention, advising, career readiness, and student engagement.
• Participate in professional organizations and ongoing professional development to ensure the University employs evidence-based and nationally recognized best practices in coaching, advising, and student success.
• Perform other duties as assigned.

• Bachelor's degree in Higher Education, Student Affairs, Counseling, Career Development, Educational Leadership, or related field required.  Master's Degree preferred.
• Minimum of five years of progressively responsible experience in academic advising, student success, coaching, retention, career development, or related higher education leadership roles.
• Demonstrated experience supervising and developing advising, coaching, or student support professionals.
• Experience designing, implementing, and assessing student success initiatives that improve retention, persistence, graduation, and career outcomes.
• Knowledge of student development, academic advising, coaching, and career development best practices.
• Experience using student information systems (Banner preferred), CRM platforms, degree planning tools, and student success technologies to support data-informed decision-making.
• Demonstrated ability to build collaborative relationships with faculty, staff, students, alumni, employers, and external partners, while managing multiple priorities and leading organizational change.
• Excellent interpersonal, written, presentation, organizational, and analytical skills, with a demonstrated commitment to fostering an inclusive, student-centered environment.

About Manhattan University

Founded in 1853, Manhattan University is an independent Catholic Lasallian institution located in Riverdale, NY that embraces students of all faiths, cultures, and traditions. The mission of the University is to provide a dynamic student-centered educational experience that prepares graduates for lives of personal development, professional success, civic engagement, and service to their fellow human beings. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission.

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