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Overview

The Assistant General Manager at the Yale Golf Course will assist the General Manager with the day-to-day programs and operations of the golf course that includes, but not limited to, an 18-hole course with customer support, driving range, practice areas, event management, personnel management of casual staff, food and beverage and snack bar, and pro shop management. This position requires excellent interpersonal skills and customer service to engage with employees, students, alumni and members of the Yale golf community. The Yale Golf Course is a public golf course located in New Haven, CT.

Required Skills & Abilities:

1. Knowledge and experience in operations for a golf facility including tee sheets, clubhouse and cart operations, golf merchandising and equipment trends.

2. Experience using a golf course point of sale system and knowledge on latest GPS golf cart features.

3. Knowledge of golf retail operations, food services and related amenities.

4. Excellent oral and written communication skills.

5. Ability to effectively and persuasively communicate with many varied audiences. Ability to quickly and successfully diffuse, manage and resolve conflict situations.

Principal Responsibilities:

1. Establishes strong rapport with General Manager, grounds crew, varsity golf teams, athletic department staff and customers of the Yale Golf Course. Builds strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.

2. In conjunction with the General Manager, oversees daily operations, including but not limited to, the point-of-sale system, cart barn, pro shop, casual wage staff and food and beverage.

3. Trains casual wage staff in applicable work service areas; plan daily and weekly assignments.

4. Addresses complaints and resolves general problems from customers, keeping the General Manager and appropriate staff updated on all areas.

5. Manages and operates an effective tee time schedule in the point-of-sale system to ensure seamless functionality.

6. Designs and executes contracted group outings, including tournaments and event planning.

7. Supports the oversight of expenses and revenues with special focus and emphasis on driving revenue and controlling bottom-line expenditures. Assists General Manager in budgeting, forecasting, and financial planning to achieve revenue targets and manage expenses effectively.

8. Implement and monitor inventory control processes, including ordering of pro shop merchandise and purchasing supplies as needed.

9. Manages daily opening and closing functions.

10. Fosters positive and productive relationships between the golf facility and its constituents.

11. Assures all operations adhere to athletics department, Yale University, NCAA, Ivy League and PGA regulations and policies.

12. Enforces compliance with university purchasing protocols.

Principal Responsibilities

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned. Required Education and Experience Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

06/02/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Salary Range

$65,000.00 - $101,000.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

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