Position Summary:

• May directly supervise one staff member in support of SOS operations with a Grade 3 Administrative position responsible for intake coordination, documentation management, scheduling, and operational support.
• Provides direction, prioritization, training, and performance management to ensure high-quality service delivery, consistency, and compliance across all SOS functions.
• In addition to daily activities, the position actively represents IP&O and Employee Services at recruitment fairs, outreach events, and workforce development initiatives, serving as a visible ambassador for divisional hiring needs and employment programs.
• The role works directly with neurodivergent candidates, community partners, the craft trainee program, and internal stakeholders to support inclusive hiring pathways, ensuring recruitment strategies, job design, and onboarding readiness are accessible, equitable, and aligned with institutional diversity, equity, and inclusion goals.
• The position oversees SOS programs and provides consultative services that ensure employment actions are strategically aligned, compliant, and operationally sound before entering the Transactional Employee Lifecycle (TEL) workflow.
• The role ensures IP&O departments receive consistent, informed, and proactive workforce planning support.

Minimum Education and Experience:

• Bachelor's degree in higher education administration, public administration, management, or related field; or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge and understanding of management and administrative principles and practices.
• A minimum of two (2) years of relevant experience.

City: Piscataway

State: NJ

Equipment Utilized:

• Human Capital Management (HCM) System – for reviewing classification and recruitment forms, job descriptions, and employment data.
• ROCS (Rutgers Online Candidate System) – for reviewing and approving job postings.
• ServiceNow – for tracking service requests and departmental support tickets.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – for documentation, reporting, presentations, and communication.
• Adobe Acrobat or equivalent PDF tools – for reviewing and editing official forms and documents.
• Web-based collaboration tools – such as Microsoft Teams or Zoom for meetings and strategic planning sessions.
• Digital content submission platforms – for providing updates and edits to Strategic Services Communications and Marketing for website and marketing materials.
• Data analysis tools (e.g., Excel pivot tables, basic reporting dashboards) – for workforce planning and program tracking.
• Applicant tracking systems and job boards – for sourcing talent and managing recruitment outreach.

Physical Demands and Work Environment:

• This position is primarily sedentary and performed in a standard office environment, with frequent use of computers,teleconferencing platforms, and other office technology.
• The role requires extended periods of sitting, typing, and screentime.
• Occasional travel across campus or to off-site locations may be required to attend meetings, job fairs, or recruitment events.
• The position may involve lifting and transporting light materials (e.g., marketing materials, event supplies) up to15 pounds.

Special Conditions:

• This position also requires travel between all three university campuses located in New Brunswick, Newark and Camden, using a university vehicle.
• Safe Driving Record

Posting Number: 26ST1185

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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