Scheduled Hours

40

Position Summary

This position provides customer service during the 2nd shift to students and residents of on-campus housing located at the Core Residence. The Customer Service Clerk answers phone inquiries, has basic computer skills, and ability to be warm, helpful, pleasant, and responsive to guests, neighbors, and residents is critical to the job. This position also performs a variety of tasks to maintain a safe and healthy facility.

Job Description

• Serves in a supporting role for building, grounds, and apartment unit needs, including, but not limited to, maintenance requests, lock-out and security needs, and other issues as they arise.

• Provide customer service for students and residents in the main lobby of Core Housing by maintaining a friendly and alert presence and assisting with accurate information and directions.

• Monitor the phone and CCTV system, answering all calls quickly and courteously. If an emergency occurs, contact Protective Service immediately.

• Maintains building cleanliness according to established facility standards.

• Properly follows and enforces all Fitness guidelines and procedures.

• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

• The typical shift is 4 p.m. - 12 a.m., Monday - Friday.

Physical Effort

• Typically sitting at a desk or table.

• Repetitive wrist, hand, or finger movement.

• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Customer Service (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Computer Literacy, Confidentiality, Customer Service, Effective Written Communication, High Reliability, Interpersonal Communication, Multitasking, Organizational Commitment, Organizing, Prioritization, Professional Etiquette, Professional Integrity, Property Maintenance, Property Management Accounting, Strive for Excellence, Team-Oriented, Teamwork, Verbal Communications, Workload Planning, Workload Prioritization

Grade

G04-H

Salary Range

$16.40 - $22.12 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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