Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.

The Technology Coordinator leads the strategic planning and operation of computer labs and classroom technology in the Department of Mass Communication (MCOM) in the College of Fine Arts and Communications (COFAC). The Technology Coordinator will work with faculty, staff, and students on a broad range of instructional, research, and administrative support that involve computer hardware, software, and related equipment and technology.

Responsibilities and Duties

Install computer lab desktop systems and software:

• Setup, configure, maintain, re-image, and recycle desktop computers in the lab and on classroom teaching stations with the assistance of student lab aids and Towson University Office of Technology Services (OTS).
• Deploy and maintain Windows OS and Mac OS system software, including several suites of campus licensed apps and department-licensed apps.
• Coordinate with OTS to re-image Dell PCs and Macs through a local Windows server, or through the campus JAMF server for Macs.

Maintain computer labs and classroom AV equipment:

• Maintain safety and security protocols of the labs and classrooms according to the university’s guidelines.
• Monitor AV equipment in classrooms, including projection systems, lecture capture cameras, and remote connections.
• Repair computers and peripherals where feasible; arrange for repair by OTS or outside vendors when required.
• Coordinate with OTS for computer upgrades and safeguard computers and TU network from malware and any other threats.
• Assess periodically for computer maintenance, virus scans, deleting student profiles, and updating software packages.

Provide technological support for MCOM faculty, staff, and students:

• Respond to MCOM faculty and staff requests for technology support for in-person or virtual classes, conferences, or special events.
• Assess circumstances, troubleshoot, and engage the appropriate personnel, if needed, to address problems quickly and accurately.
• Develop and deliver training programs for faculty and student employees on the use of standard and program-specific software.
• Support students with installation of program-specific software on their equipment.
• Coordinate with faculty on special requests for software and hardware through Student Technology Fees (STF) project requests.
• Plan for future technological needs by staying up to date with technology changes in mass communication or related field.

Manage Student Equipment Database and Replacement Parts:

• Upload student rosters into database at start of each semester.
• Add/edit equipment assets and kits.
• Troubleshoot common user issues with Canon DSLR cameras, JVC video cameras, Yeti microphones, etc.
• Order and install replacement parts, as needed.

Manage student lab aides and open lab hours:

• Hire student lab aides to assist with lab operations and to staff Open Lab Hours.
• Train and supervise student employees in computer imaging and deployment, software installation, security policies, basic network connectivity, and proper recycling of outdated lab computers.

Liaison with OTS and COFAC TECH:

• Represent the MCOM department to OTS and other technology support groups outside the department.
• Work with COFAC Technology Committee to coordinate, guide and advocate MCOM faculty and staff proposals for technology-related funding.

Record Keeping and Bookkeeping:

• Manage a MCOM Department ProCard/VISA credit card for purchasing supplies, furniture, and equipment for the labs. Comply with ProCard report and audit policies.
• Monitor usage of department-owned resources, including software, hardware, printing, etc.
• Manage the upkeep of the computer equipment storage and supply.
• Properly discard all outdated equipment and unusable supply. Manage compliance with the university’s audit.
• Keep a current inventory of all MCOM lab equipment.
• Provide information on technology assets to OTS, property control, and other university entities where applicable.

Other Responsibilities:

• Support the MCOM department with other duties as assigned, including support for the department’s website, online news site, and media production equipment.

The work schedule for this position will include evening hours on an occasional basis.

Qualifications and Skills

Required Qualifications:

• Bachelor’s degree
• The successful candidate will have 3 years of relevant experience.
• Experience with researching, installing, and troubleshooting hardware and software and systems integration and application analysis.
• High level knowledge of computer, classroom technology, various software and applications used in academic departments and mass communication discipline to support teaching, research, and administration.
• Ability to solve complex audiovisual challenges with minimal assistance and provide prompt solutions and workarounds.
• Demonstrated strength in handling detailed work independently with minimal supervision.
• Ability to manage multiple tasks simultaneously while prioritizing stressful situations.
• Capability to take initiative and support a wide variety of technologies.
• Strong organizational skills for project management and tracking/management of inventory.
• Demonstrated ability to work with diverse groups of users and stakeholders including faculty, staff, students, OTS staff, and administrators at various levels.
• Excellent verbal and written communication skills for working with both technology experts and non-technology experts.

Preferred Qualifications:

• Experience with computer systems and operating environments, including Windows and macOS, networked devices (Ethernet and Wi-Fi), and enterprise IT infrastructure.
• Experience with instructional and AV technologies, including projectors, video conferencing systems, Crestron control systems, and remote/virtual meeting platforms (e.g., Zoom).
• Experience with software and digital tools, including Microsoft Office, Adobe Creative Cloud, and web technologies (HTML, web hosting, and website management).
• Experience with media equipment and production tools, including cameras, microphones, and related technologies, preferably in mass communication or digital publishing contexts.

Salary and Benefits 

Targeted hiring range is $61,000 - $66,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.

For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.

About Towson University

The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).

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