The Allied Health Supervisor Associate for Taubman Surgery and Taubman Urology reports to the Administrative Manager and partners with the Taubman Surgery and Taubman Urology Nursing supervisor and Medical Director regarding performance and management of staff within these Ambulatory care Units.

General Surgery and Urology are Ambulatory Care Units within the Surgical Specialties group that perform a variety of services for patients in an outpatient setting. These services include but are not limited to procedures, testing, preoperative work ups, and surgical evaluations.

Supervises the work of technical assistants in a medical clinical unit. Trains technical assistants and demonstrates laboratory and operative procedures, including the preparation of medication and application of clinical techniques. Under FLSA, incumbents in this position are nonexempt.

Essential Functions

• Provide comprehensive staff orientation to assigned work areas. Ensure appropriate resources, training time, and ongoing development opportunities are provided. Deliver constructive, timely feedback regarding performance and professional growth.

• Implement and manage staffing plans and schedules to meet operational and customer needs. Create and maintain monthly schedules, manage time?off requests, ensure adequate coverage, review time sheets, and provide staffing coverage as needed. Support hiring, discipline, and termination processes for assigned roles.

• Ensure cash?handling and revenue charge capture activities comply with institutional guidelines while meeting accuracy and timeliness standards. Partner with internal stakeholders to optimize revenue cycle outcomes.

• Coordinate daily Clerical and Medical Assistant (MA) staff activities to promote efficient clinical flow.

• Proactively identify and resolve operational issues.

• Collaborate closely with the Call Center Supervisor and ACU Manager to ensure coordinated workflows and standardized processes. Participate in and lead development and evaluation of operational procedures.

• Participate in and lead, as appropriate, process improvement initiatives, change management activities, and evaluation preparation. Assess, develop, and maintain ongoing staff competencies.

• Provide leadership in applying improvement principles and integrating Daily Management Systems (DMS) into day?to?day operations.

• Manage ad?hoc provider template editing in collaboration with the template editor.

• Serve as a role model and active member of the leadership team, demonstrating positive, effective communication across the units.

• Represent the ACU in departmental meetings and institutional initiatives including Revenue Cycle Forums and regulatory readiness activities.

• Support clinical providers in the effective use of MiChart (Epic) electronic medical records.

• Ensure staff and clinic environments remain Joint Commission?ready and compliant with all regulatory and accreditation standards.

• Manage and resolve operational issues affecting providers within assigned Surgical Specialty areas.

Collaboration with Departments

• Partner with Central Authorization teams to minimize care delays related to authorizations and fill last?minute cancellations.

• Collaborate regularly with support service departments like the contact center to ensure operational and strategic goals are met.

Patient Care and Experience

• Ensure high levels of patient satisfaction through analysis of patient and family feedback, development of action plans, and implementation of improvement strategies.

• Address patient and family concerns and complaints promptly, ensuring appropriate follow?up and continuous evaluation of processes.

• Collaborate with ACU managers in Surgery and Urology to review incident reports and ensure proper follow?up actions are taken.

Core Responsibilities

• Ensure ongoing compliance with institutional goals, policies, standards, and guidelines.

• Develop, manage, and monitor staff schedules, time?away requests, and coverage plans.

• Evaluate supporting service operations and identify opportunities for improvement.

• Promote a collaborative, professional, and team?based work environment.

• Participate in leadership meetings by providing data, action planning, and administrative guidance.

• Coach, mentor, and develop employees while providing training for new and existing staff.

• Lead process improvement initiatives and troubleshoot operational issues.

• Perform other duties as assigned.

• Associate degree or equivalent combination of education and experience.

• Minimum of three (3) years of experience in a healthcare scheduling or clinic staff role.

• At least two (2) years of experience working with Epic (MiChart).

• Demonstrated ability to lead teams, foster collaboration, and support daily operations.

• Excellent verbal, written, interpersonal, and conflict?management skills.

• Strong organizational skills with the ability to prioritize tasks, meet deadlines, and work under pressure.

• Strong analytical, problem?solving, and decision?making skills.

• Ability to lead meetings effectively and respond to patient concerns professionally.

• Demonstrated commitment to continuous quality improvement and process enhancement.

• Bachelor's degree in health care administration

• Prior supervisory or leadership experience.

• Knowledge of University of Michigan policies and procedures.

• Demonstrate proactive problem?solving and decision?making skills, considering impacts beyond the immediate work group.

• One or more years of experience in an ambulatory Surgical Specialties setting.

• Previous work experience in a surgical outpatient clinic environment.

• Experience with workflow development, change management, and process improvement initiatives.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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