Working/Functional Title

Associate Telecom Engineer

Position Summary

The Unified Communications team manages the critical communications infrastructure for the University, including the Telephony, Cable Television, Cellular, Contact Centers, Emergency Communications and Digital Signage platforms.  The team works with University partners to consult, design, develop, deploy and maintain telecommunications systems to serve the needs of the community. This position on the Unified Communications Team, reporting to the Manager of the Unified Communications Team, will help the team manage, maintain, and enhance the Telephone, Contact Centers, digital signage, and Cellular on campus. This candidate would be working with others on the team to create new telecom applications for customers, maintain existing applications and maintain existing systems on the University’s critical communications systems. This candidate will be working with phone systems, cellular systems, cable television equipment, networked systems and much more to support critical services, which serve the University community.

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Desired Qualifications

• Bachelor’s degree in Telecommunications
• Experience with Avaya Aura Communication Systems, including Avaya System Manager, Avaya Communication Manager, Avaya Session Manager, Avaya Session Border Controllers, Avaya Application Enablement Services
• Experience creating script, programs or applications to automate requests or services in the Telecommunications space
• Experience working with educational departments to support, design, consult and deploy telecommunications services
• 1-2 years experience in customer service

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Special Instructions

Submit three professional references.

Work Hours

STANDARD 8-5

Website

tech.msu.edu

Bidding eligibility ends May 12, 2026 at 11:55 P.M.

About Michigan State University

Spartans work every day to advance the common good in uncommon ways.Together, we tackle some of the world?s toughest problems to find solutions that make life better?from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.We're good at it, and we've been at it for more than 150 years.The nation?s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.Today, MSU is one of the top research universities in the world?on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we?re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.

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