Position Summary:

• Cabling Installation, Service and Maintenance: Will provide network cabling support and maintenance on various systems installed through the University. Working under the general guidance of the Managing Telecom Analyst and within the networking guidelines of the University, will respond to daily service calls, investigate, troubleshoot and repair issues on Data, Voice and Telepresence systems/ Infrastructure. Must document time and materials used on each call, maintain appropriate information on submittal forms and in Ticketing system.
• TV and Conferencing Solutions Implementation: Provide technical leadership and apply technical knowledge to the implementation of integrated technical solutions. Collaborate with Manager, installation team members, EI Partners and third-party contracted support on upgrades and replacement of systems components and repairs. Work with customer contacts to install and perform modifications to their requirements. Escalate to manager issues which require contracted vendor support to ensure quick turnaround time. Keep abreast of technical developments in the areas related to telecommunications as they apply to data, voice, conferencing and wireless technologies.
• Cable Plant Estimates & System Documentation: Provide system documentation and solution implementation in support of CAD group. Collaborate installation technicians on implementing cable plant to assure that systems are properly connected and code compliant. Collaborate with building inspectors to ensure that all installations are code compliant, and costs are accurately tracked. Work with EI partners to prepare estimates for the customer so that appropriate system solutions can be funded and installed.
• Work Tickets, Tracking, & Resolutions: Accurately update all work tickets through Ticketing system daily. Appropriately track time and materials, keeping Manager abreast of daily activities. Document repairs and time spent, follow established procedures to update tickets and timesheets. 
• VoIP Telephones: Will be responsible for assisting with telephone installations and relocations. Will also be trained in basic programming of Cisco VoIP telephones to have the ability to build, copy, delete voice services as needed. 

Minimum Education and Experience:

• Bachelor's Degree in a technical field.
• Two (2) years of working experience in telecommunications and computing or in an environment where low voltage cabling, TV installations and equipment programming are performed. 
• Equivalent education, experience, and/or training may be substituted for the degree requirements. 

City: Newark

State: NJ

Physical Demands and Work Environment:

• Sitting, standing, walking, or hearing. 
• No special vision requirements. 
• Must be able to work on ladders and lift up to 60 pounds.

• Office environment. 
• Moderate Noise.

Posting Number: 26ST0944

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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