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Instructor, Customer Service Representative, Quick Careers - Adjunct
Guilford Technical Community College
Details
Posted: 06-May-26
Location: Jamestown, North Carolina
Categories:
Academic/Faculty
Vocational/Technical Education
Internal Number: 10695
Posting Type: Adjunct Faculty
Job Description Summary:
Teaching faculty at Guilford Technical Community College are responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective instructional activities, modeling employability skills, demonstrating professionalism, developing cooperative work relationships with other faculty and staff, supporting college administrative requirements, and maintaining competency in their instructional field. He/she will be responsible for quality instruction and for effective participation and interest in the total affairs of the college.
Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, problem solving, listening skills, and handling complaints. The adjunct faculty member must be able to instruct across all the required areas of instruction.
Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, problem solving, listening skills, and handling complaints. The adjunct faculty member must be able to instruct across all the required areas of instruction.
Duties/Functions:
Teaching
Prepare & teach departmental courses to include:
Prepare & teach departmental courses to include:
- developing learner centered lesson plans
- employing teaching strategies & instructional materials for different learning styles
- incorporating, as pedagogically appropriate, current technology in classroom, distance learning and laboratory environments
- creating and modeling a quality learning environment that supports a diverse student population
- preparing, distributing and utilizing instructional support materials, including course syllabi, supplementary materials, instructional media and other devices as appropriate
- conducting appropriate assessment of student learning outcomes in courses and programs/general education as appropriate
Professional Development
Maintain a professional status that supports the instructional mission by:
- participating in professional development activities to maintain currency in field; maintaining current credentials or licensures as required by program or accreditation
- participating in professional development opportunities to advance teaching skills and strategies
Administration
Provide daily & ongoing oversight of facilities, equipment and student records to include:
- maintaining classroom and laboratory spaces including upkeep of assigned equipment
- providing for the security of facilities, equipment and instructional materials and maintaining safe working conditions
- maintaining student records (e.g., grades and attendance) in accordance with established deadlines using a variety of technology-based programs (e.g., Colleague, WebAdvisor, Moodle)
- complying with all applicable college, state and federal rules and regulations
Student Support
Provide an environment conducive to student success to include:
- addressing student concerns in a timely manner
- promoting retention/persistence by assisting students to develop strategies for success
- referring students to campus and community resources when appropriate
Demonstrate and model the College's employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
Additional Duties and Responsibilities:
- Perform all duties as assigned by supervisor.
Education Required:
- Associate's Degree in Office Administration or another related field from a regionally accredited post-secondary institution.
Education Preferred:
- Bachelor's degree in Business Administration or related field from a regionally accredited post-secondary institution.
KSA Required:
The Instructor shall possess an understanding of and commitment to the nature and role of the Community College, particularly its
Connections working at Guilford Technical Community College
About Guilford Technical Community College
Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.
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