Program Coordinator - Professional and Continuing Education


Position Title & Department:
Program Coordinator - Professional and Continuing Education; Professional and Continuing Education

Posting #
5551
Department Description:
The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolve in response to their professional development in the fields of business, education, and health care.

PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential.

University Description:
The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description:

This is a part-time, temporary, non benefit-based position with an anticipated end date of October 30, 2026. The appointment is renewable at the discretion of the University and dependent upon performance and continued funding.
The Program Coordinator ensures the smooth operational delivery of educational programs by assisting with the student records, instructor documentation, and partner relations. This role serves as a primary customer service link between USD and its external partners, including educational companies and various school districts, ensuring that educators and professionals receive accurate credit for their completed coursework.

Duties and Responsibilities:
Credit Validation & Partner Support:

• Act as the primary customer service point of contact for Credit Validation partners and participants.
• Support primary contacts and instructors with technical assistance for the USD Instructor Portal, (Destiny) including login and credential retrieval.
• Manage course completion processes including communication with students, instructors, and recording grades.
• Proactively reach out to students and partners to resolve missing documentation or incomplete registrations.

Academic Records & Grade Administration:

• Maintain applications, grades, and program FAQs for the LEPSL (Law Enforcement) program.
• Execute the grading lifecycle: recording, opening/reopening grading sheets, and securing final grade approvals.
• Address student inquiries regarding grade status or missing academic credits via email.

Contract & Document Management:

• Facilitate the creation, distribution, and archiving of Instructional and Development Contracts using DocuSign.
• Coordinate the course approval workflow, including the management and archiving of all approval documentation.
• Maintain course status accuracy by inactivating outdated or internal course listings through Destiny.

Reporting & Special Projects:

• Generate marketing performance reports for the AVID partnership to track program engagement.
• Utilize the Destiny system for assigned resource management tasks.
• Monitor and manage EDU-specific communications to ensure timely response to all program-related inquiries.

Special Conditions of Employment:

• This is a fully remote position which will perform all duties and tasks via the University's digital infrastructure.
• The position requires attendance at virtual meetings that are scheduled during the day.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 
Job Requirements:

Minimum Qualifications:

• Bachelor's degree required. A High School diploma and two additional years of experience may substitute for a bachelor's degree, at the rate of one year of experience is equivalent to two years of education.
• Minimum of two years of experience in a position that requires critical thinking and analytical skills.
• At least two years' experience in customer service.
  
  

Performance Expectations - Knowledge, Skills and Abilities:

• Demonstrated ability to anticipate needs and take initiative to propose and implement solutions.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks efficiently and accurately.
• Excellent attention to detail.
• Excellent customer service skills.
• Excellent organizational skills.
• Excellent spelling and grammar skills.
• Demonstrated ability to use web-based student information and customer relationship management tools.
• Demonstrated computer skills in word processing, spreadsheet and data management.
• Demonstrates ownership of processes and procedures involving handling of course inquiries for credit validation.
• Demonstrates the handling of the enrollment processes for all credit validation partners.
• Demonstrates the ability to use resources in the training library to solve problems independently.
• Maintains high efficiency, accuracy, and completeness when using data systems and data formats.
• Develops full proficiency to accomplish work within the student information system(s).
• Encourages accountability in a collaborative way with other team members.

Posting Salary:
 

$24.39 - $27.79 per hour
The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions:
Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.
Additional Details:

19 Hours per week
Closing date: May 6, 2026
Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/497327







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