Financial Aid Specialist (Student Financial Services) - Norco College

How to Apply
Application Deadline: Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time. 05/15/26
Position Title: Financial Aid Specialist (Student Financial Services) - Norco College
Job listing number
Department: Student Financial Svcs (N)
Position Type: Support Staff (Classified / Confidential)
Student Position Type
Student Employment Location/Department
College/Campus: Norco
Physical location of the position: Norco
If off-site, please specify location.
Employment Type: Full-Time
If Part-Time, indicate the number of hours per week
Position Length: 12-month
Salary Range: Grade J
Salary Amount: $5,977 - $7,281
Salary Type: Monthly
Is this position categorically (grant) funded? Yes
If categorically (grant) funded, date funded through: 06/30/2027 with the possibility of extension pending funding.
Department Specific Needs:

Job Description
BASIC FUNCTION

Provides specialized support to students who are applying for financial aid; works with students and internal financial aid staff to facilitate student access to education related grants, loans, waivers, and scholarships; accepts, reviews, researches, and processes financial aid requests; verifies and determines the accuracy and validity of financial aid related applications and documents; assists in the grant and loan disbursement process.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification in Financial Aid series is responsible for performing the full range of technical duties by conducting financial aid counseling for students and processing financial aid requests, working independently, and exercising judgment and initiative. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.

Education and Experience:

Completion of the twelfth (12th) grade and two (2) years of increasingly responsible experience supporting a financial aid program in an educational institution; or an equivalent combination of education, training, and/or experience.

Knowledge of:

1. Multiple sources of financial aid and the processes through which they are available.
2. General financial aid intake guidelines.
3. Principles and practices of eligibility determination.
4. Financial aid guidelines and application processes.
5. Methods and techniques of interviewing students and eliciting relevant information.
6. Mathematical principles.
7. Business and office administrative practices and procedures.
8. College registration and matriculation processes and services.
9. Diverse academic, socio-economic, cultural, disability, and ethnic backgrounds of community college students, staff, and the community.
10. Methods and techniques of processing financial aid documents and forms.
11. Methods and techniques of compiling and generating reports.
12. Grant and loan funding principles and practices, including those related to disbursement such as checks and direct deposit.
13. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
14. Principles and practices of recordkeeping.
15. Methods and techniques of developing program information and materials.

Ability to:

1. Interpret and apply a wide variety of changing federal, state, and institutional policies and procedures.
2. Work tactfully and efficiently with a diverse population of students and their families.
3. Make accurate mathematical computations.
4. Evaluate student documentation to ensure proper and accurate completion.
5. Enter and retrieve data from a computer with sufficient speed and accuracy to perform the work.
6. Be thorough, organized, consistent, and accurate in processing diverse and complex financial aid files.
7. Provide technical support to grant and loan funding processes and recordkeeping.
8. Appropriately answer financial aid questions, maintain confidentiality, and be discreet with student information.
9. Collaborate with various student services and academic departments.
10. Exercise independent judgment within general policy and procedural guidelines.
11. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks. 12. Communicate effectively in the course of performing work tasks.
13. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
14. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic, disability, and ethnic backgrounds of students, staff, and the community.
15. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is occasionally required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Accepts, processes, researches, and completes all financial aid requests, including grants and loans, in accordance with federal, state, and institutional regulations; verifies and determines the accuracy and validity of financial aid related documents required for the process; resolves conflicting information issues; and packages up applications for final review, award, and approval by others.
2. Advises and informs a diverse population of students and their families, in person and virtually, on financial assistance programs, options, and responsibilities; explains federal, state, and institutional funding sources and eligibility criteria; assists with the application procedure; explains policies to students, parents and other campus constituents; responds to phone calls, emails, and written requests in a timely and accurate manner.
3. Serves as an initial point of contact for students with special or unusual circumstances; conducts interviews to evaluate the best approach for moving forward with financial aid requests.
4. Provides counseling to students on the manner of integrating their financial concerns relative to personal and/or academic problems in a sensitive, confidential manner.
5. Reviews California College Promise Grant (CCPG) applications and tuition waivers for eligibility to ensure accurate data input and assists with end of year reports to the State; determines eligibility and administers waiver awards; ensures compliance with changing legislation; audits CCPG applications and tuition waivers to ensure data is accurate; maintains spreadsheets and files documents; develops annual applications; updates annual policies and procedures; and verifies veteran eligibility utilizing documents received through the Department of Veterans Affairs.
6. May process and award various special program grants, scholarships, and waivers as assigned; maintains records for financial aid recipients and records data for periodic and/or annual reporting and grant reconciliation; and awards special program funds via various payment types.
7. Educates students on accurate disbursement of funds based on enrollment status and financial aid eligibility; composes and creates informational literature, marketing materials, and communications to students and sends departmental forms and informational flyers; images and archives documents in scanning database.
8. Assists students with their financial aid preferences, including account creation through disbursement provider; communicates issues and requests to disbursement provider when necessary and advises students on issues regarding their accounts and disbursements.
9. Collaborates with various student services and academic departments; assists with financial aid educational workshops within the District and for various high schools in the District's service area; participates in education and training on financial aid regulations and procedures; keeps abreast of changes in regulations through participation in conferences, workshops, and training seminars.
10. Participates in District-provided in-service training programs.
11. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday-Friday 8:00am-4:30pm

Required Applicant Documents:
Resume or Curriculum Vitae

Optional Applicant Documents:
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript

Effective Employment Date: Anticipated Start Date: July 2026
Application Deadline: 05-15-2026

IMPORTANT NOTICES:

Only electronic, on-line applications are accepted. All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/jsp/shared/frameset/Frameset.jsp?time=1777661486504





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