Student Advising & Support

• Interprets and explains financial aid processes inclusive of application, dependency appeals, special circumstance appeals, homelessness determinations, unusual enrollment history (UEH), grants, federal loans, private loans, scholarships, and academic standards.

• Reviews, verifies, and makes decisions on various appeals including dependency, special circumstance, SAP, and UEH.

• Guides students through processes inclusive of processing paperwork and verifying qualifiers.

• Provides information regarding program of study, next steps of enrollment, documents needed, new student orientation, placement testing, academic advising, course selection and registration.

• Facilitates in-person and virtual presentations to students, parents, and potential students both on and off campus.

• Assists students in the Student Central computer lab.

• Assists unique student populations such as veterans, foster youth, human trafficking victims, homeless students, and domestic violence survivors.

• Advises students on academic pathway tracks and course selection as related to financial aid eligibility.

• Communicates with students and parents in person, via phone, e-mail or other delivery formats as needed.

Customer Service

• Provides direct customer-focused service in-person, via phone, and e-mail. Assists partners from other College departments, such as Financial Aid processing, with paperwork and tasks to address student needs.

• Responds to email inquiries from multiple accounts inclusive of Financial Aid, Consortium, and individual work email.

• Initiates emails to students relating to document requests and appeal decisions.

• Conducts outreach to students to resolve barriers to enrollment such as no FAFSA on file, wrong FAFSA on file, aid cancellation due to self-corrections on FAFSA, and other issues as needed.

Administrative

• Completes and maintains required documentation.

• Keeps accurate records.

• Maintains confidentiality of student files and other sensitive subject matter.

• Collects and maintains student contact for reporting purposes.

• Ensures all documents and data are entered appropriately in electronic processing systems and student records

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College