Position Summary:

• Registers patients presenting for treatment at Rutgers School of Dental Medicine. Enters all demographic and insurance information into appropriate computer system. Checks patients' identification as required by RSDM policies. Audits patients' data, such as address, to ensure the information is current.
• Obtains a copy of the patients' Medicaid/Medicaid HMO card each month, verifies and updates information as needed.
• Ensures that the designated insurance copayment is collected before patients are seen by students.
• Greets patients and visitors and explains clinic procedures and answers routine questions.
• Accurately schedules appointments. Provides patients with information such as directions, pre-visit instructions, insurance form requirements, etc.
• Responds with good customer service to patient inquiries or transfers, as appropriate, to a financial coordinator.
• Directs patients to the correct area of the dental school (Special Needs, Pediatric Dentistry, Oral Med, etc.).
• Informs students of their patients' arrival. Takes messages for students and advises them of patient appointments. Confirms appointments with patients.
• Reviews list of patients scheduled and outstanding balances to ensure that we are in compliance with NJDS Standard Operating Procedures and that patients are not delinquent.
• Calls patients with scheduling recall reminders, and advises them as needed to make payments. Arranges for scheduling with financial coordinators if required.

Minimum Education and Experience:

• Two (2) years of progressively responsible clerical experience required, including receptionist and scheduling duties. 

City: Newark

State: NJ

Equipment Utilized:

Physical Demands and Work Environment:

• Computer work will be extensive.
• Lifting up to 25 lbs.

• Medical Office setting; moderate noise level.

Posting Number: 26ST0845

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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