Duties & Responsibilities:
1. Serves as an alternative VA School Certifying Official reporting to the Assistant Registrar of Veterans Engagement and by processing certifications and offering case management support to all student veterans, their family members, and sponsors based on their approved benefit entitlement. Incumbent will coordinate and collaborate with other SCOs on tasks for the day and troubleshoot concerns consistently. Respond to email inquiries and send correspondence using all office tools, programs, and products related to students' benefits, campus enrollment details, and processing certifications

2. Serves as a on-campus representative, external point of contact, and advocate for the veteran student population towards campus staff, faculty, academic and student service advisors, the Department of Defense, Department of Veterans Affairs, and Maryland State Approving Agency (MHEC).

3. Accepts, coordinates, processes, and maintains certification documentation in accordance with State and Federal guidelines to include participation in compliance audits, risk based surveys, and catalog and system updates/coding, 85/15 compliance, SAP and VA/DoD MOUs while administering timely reports, reviews, presentations, hosting and conducting meetings, consultations, interviews and collaborations with sponsors, and partnerships internally and externally.

4. Exercises independent judgment to maintain compliance and confidentiality using an accurate filing system and protection mechanisms for student veterans' PII and other documentation transmissions in and out of the department or university. Also maintaining knowledge and best practices of university policy as it relates to FERPA and other VA/DoD MOUs or agreements. Including access to confidential information and external portals such as Enrollment Manager, Army Ignited, Tungsten, Air Force Portal, and all other systems developed to facilitate the certification and funding processes.

5. Utilize university systems such as Banner, Starfish, Degree Works, Schedule Planner, Apex, Argos, DocuSign, Smartsheet, and all Microsoft & Google products. Utilize Rainbow, EAB Navigate, Canvas, Canva, and all other systems and tools required relative to processing military educational funding and enhancing the productivity of the veterans program in alignment with the VES & university strategic plan. They will assist with training and instructing student staff on the usage of tools necessary to perform job tasks in compliance with the university and VA systems restrictions and requirements.

6. Assists with the organization of and participates in and attends all mandatory trainings, orientations, information sessions, webinars, seminars, or other compliance regulations connected to providing military educational benefits or funding, to include university-issued funding. They will also assist with guidance on resources, including the monitoring and issuance of departmental scholarships, grants, and other internal funding opportunities available to student-veteran cohorts.

7. Serves as the liaison for the student with university stakeholders, providing and interpreting policy standards/regulations for all educational benefits provided to eligible and non-eligible beneficiaries. Accepts, coordinates, processes, and maintains certification documentation and provides responses to inquiries from our BE One Stop, while administering information for action or direction. Provide consultations, interviews, and orientations to potential and continuing student veterans, their spouses, dependents, and survivors. Attend university-wide and external recruitment events while interpreting the law and offering best-practice information that matches students' needs to potential services, such as counseling, disability services, employment opportunities, and academic requirements.