Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

May require availability outside of standard business hours to address time-sensitive or urgent operational needs.

The Inquiry and Application Management Specialist manages daily phone and email communications for a rapidly growing portfolio of new online undergraduate and graduate programs through Syracuse University Global, delivering best-in-class, responsive service to prospective students at every interaction.

This position assists with application management by following admissions workflows to optimize overall student enrollment goals of Online Student Success and Syracuse University Global on behalf of the universitys schools and colleges. The Specialist plans, develops, and implements strategies for cultivating leads and inquiries for online degree programs, providing white-glove support throughout the enrollment journey.

The role includes analyzing inquiries to develop targeted outreach efforts that successfully move prospects through the enrollment funnel. The Specialist is responsible for proactive and regular outreach to inquiries through phone, email, and video content, ensuring timely, personalized communication that reflects Syracuse Universitys commitment to excellence. This position is expected to work on-campus to support real-time coordination, peer problem solving, and the direct collaboration that drives consistent, high-quality service to prospective students. May require availability outside standard hours to address time-sensitive or urgent operational needs.

Syracuse University is building something new. Were launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. Youll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

Were looking for team members who thrive in:

Were not looking for people who want a job. Were looking for builders who want a mission.

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.