Position Summary:

• Provides desktop, laptop, and mobile device support. Requires an in-depth knowledge of computer hardware and operating systems, including Windows & Mac, and mobile operating systems; computer software and desktop applications, including Office; and computer peripherals.
• Provides the technical support for the UBHC.
• Provides general problem diagnosis and support for printers.
• Provides general problem diagnosis and support for departmental shares.
• Installs systems, networks and application software to support hard-wired, wireless and remote connectivity.
• Installs workstation hardware and software (Bomgar and Dell KACE).
• Develops and maintains application and system documentation. Prepares documentation and informational materials for non-technical users.
• Stays up-to-date with regard to standards and technology direction.
• Assists clients in understanding and accessing network-connected resources at all levels within the University's network.
• Performs hardware repairs.
• Creates computer images for new computers or re-imaging of computers.

Minimum Education and Experience:

• Bachelor's Degree in Computer Science, Engineering or Business Administration plus one (1) year of experience in the use or support of desktop computing.
• Equivalent education, experience and/or training may be substituted for the degree requirement.

City: Piscataway

State: NJ

Physical Demands and Work Environment:

Posting Number: 26ST0452

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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