Description:

The Care Coordinator provides both clinical and clerical support within a college's clinical areas. Ensures the provision of quality and compassionate evidence-based care in a highly integrated environment. Accountable for collaborating with the care team to consistently communicate and document high-risk patient profiles while ensuring continuity of care for all patients. Works closely with the care team to connect the dots of collaborative patient care. Assists patients in navigating insurance and financial assistance programs, connecting them to resources, arranging transportation, and ensuring follow-up to improve access and outcomes for their medical conditions.

1. Accepts phone calls from patients forwarded by the front desk involving a clinical inquiry specific to existing patients.
2. Performs protocol-based triage as appropriate; route phone calls in the form of phone notes documented in the EMR to the provider for review and instructions; and return calls to patients as directed by the provider in coordination with the senior clinic manager.
3. Places phone calls or creates template-based letters, as directed by the provider, in regard to all clinical results for delivery to the patient in a timely manner in coordination with the senior clinic manager.
4. Reviews schedules on a daily basis to ensure that all pre-visit preparations are completed prior to the patients visit, ensures that all lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patients? medical record.
5. Calls patients, consultants, imaging centers, and/or hospitals to arrange for timely delivery of pre-visit preparations for patients.
6. Refills prescription medication per the standing order protocol.
7. Monitors external specialty or partner referrals processing to assist in the continuum of care.
8. Coordinates high need patients to receive the specialty or partner care they require.
9. Assists the care team in the completion of reports that allow the team to assess and manage the health needs of the patient population, such as defined groups of patients (e.g., patients with specific clinical conditions such as conditions that involve greater health risk if not receiving timely care, consultation, and/or testing).
10. Performs other job-related duties as assigned.

Additional Preferred Qualifications and Skills:
1. Extensive knowledge of and ability to assess social determinants of health
2. Patient education experience
3. Case management experience
4. Eye care experience.
5. Bilingual in English and Spanish

Standard Attachments:
Candidates interested in applying for the position must submit the following documents with the application:
• Cover letter describing the manner in which your experience applies to the posting.
• Resume or Curriculum Vitae
• Salary History (list Employer name, dates, and last salary)
• Three work references, including current and past supervisors. NOTE: We will maintain your confidentiality and notify you in advance of contacting any of your references. References will be contacted only after the interviewing process has been completed.

Additional Attachments you would like to request from the applicant:
Please add a copy of any certifications you may have achieved relevant to this position.
- Including, but not limited to: LBSW, LMSW, Accredited Case Manager (ACM), Certified Case Manager (CCM), Lean/Six Sigma, and Community Health Worker

Experience will be considered in lieu of education.

MQ: Education: Requires specialized training in basic trades, principles, procedures practice, routines or techniques in a specific area or trade which might normally be acquired through up to 18 months of education or training beyond the high school level. Vocational competence in the operation of mechanical or electronic equipment may be required. Experience: Requires a minimum of three (3) years of directly job-related experience. Certification/Licensing: None.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.