Posting Type: Part-Time Staff

Job Description Summary:

Duties/Functions:

• Provide customer service and training support for Industry and Trades Training programs to include email, phone, and in person inquiries from the public, registration processes, class paperwork, and interactions with instructors.
• Assist with follow-up and response to client requests for training.
• Provide support to departmental activities including relationship building with local businesses, developing sales leads, identifying training opportunities, and assisting with budget planning and analysis.
• Assist in determining training needs and the development of training plans.
• Support marketing efforts by assisting with flyer distribution, website updates, and outreach activities.
• Provide information to students, faculty, and community partners regarding course offerings and registration procedures.
• Provide general clerical duties such as data processing, filing, copying.
• Prepare and deliver course packets, contracts, and other documents as requested.
• Assist with completing monthly payroll, and preparing files for auditing.
• Maintain confidentiality and professional demeanor in all communications with clients, students, faculty, and staff.
• Employ excellent communication and customer service skills.
• Demonstrate and model the College's employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

Education Required:

Education Preferred:

KSA Required:

• Knowledge of privacy regulations
• Skill in utilizing general office equipment and Microsoft Office products.
• Ability to effectively manage varied responsibilities and adhere to deadlines
• Ability to multi-task and maintain attention to detail.
• Ability to work with diverse client populations.

Department/Job Specific Requirements:

• Business dress
• Perform all other duties as assigned by supervisor
• Travel to other campuses and off-campus class sites and locations,
• Work flexible schedule as required.

• Ethics
• Safety/Shooter on Campus
• Personal Information Protection Training (PIP)
• Anti-Discrimination/Harassment& Title IX
• Other training may be required as determined applicable.

Physical Demands :

About Guilford Technical Community College

Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.

Connections working at Guilford Technical Community College