Media Systems Technician (Technology Support Services) Riverside

Riverside Community College District

Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:


Department: Technology Support Svs (R)
Position Type: Support Staff (Classified / Confidential)
College/Campus: District
Physical location of the position: Riverside
Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade L
Salary Amount: $6,480 - $7,888
Salary Type: Monthly
Is this position categorically (grant) funded? No

Job Description

BASIC FUNCTION:

Performs duties to set up and provide technical support to media technology; delivers, sets up, and tests audiovisual (AV) systems; operates a diverse range of diagnostic tools to troubleshoot and resolve AV equipment issues; and provides training to staff and faculty on the use of AV equipment.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification in the Media series is responsible for independently performing technical support duties in setting up, testing, and ensuring the proper operation of AV equipment for all events including instructional and administrative events. Employees at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Education and Experience:

Completion of the twelfth (12th) grade and three (3) years of experience providing technical support to AV equipment, preferably in an educational setting; or an equivalent of education, training, and/or experience.

Experience:
Knowledge of:

1. Operational characteristics of a wide range of AV equipment and components.
2. Diagnostic tools and equipment used in troubleshooting and identifying AV equipment malfunctions.
3. Basic knowledge of operating systems like Windows, MacOS, Android, and Chrome.
4. Inventory practices.
5. Cabling requirements and other factors which impact the installation of AV equipment.
6. Principles and practices of record keeping and knowledge base articles.
7. Work order processing priorities.
8. Methods and techniques of cleaning and maintaining a diverse range of AV equipment and devices.

Ability to:

1. Inspect, install, and test a wide range of AV equipment used in assigned colleges.
2. Identify, troubleshoot, and resolve technical issues with AV equipment.
3. Utilize diagnostic testing equipment to determine causes of AV equipment issues.
4. Connect and communicate with digital AV equipment through the use of technology.
5. Troubleshoot AV equipment to component level repair.
6. Utilize hand and power tools for basic maintaining and repairing of AV equipment.
7. Maintain files and records.
8. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
9. Exercise independent judgment within general policy and procedural guidelines.
10. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
11. Communicate effectively in the course of performing work tasks.
12. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
13. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic disability, and ethnic backgrounds of students, staff, and the community.
14. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses/Certifications:
Licenses and Certifications:

A valid driver's license and proof of insurability may be required to drive a District or personal vehicle.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting, classroom, and outdoor environment, and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone; and the ability to operate varied diagnostic tools and equipment and to operate a motor vehicle and visit various District sites. Standing in work areas and walking between work areas is required. Employees frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp, and make repetitive hand movements in the performance of daily duties. The job involves frequent walking in operational areas to identify problems or hazards or repair equipment, including climbing ladders exceeding six (6) feet to reach overhead equipment. Finger dexterity is needed to operate and repair tools and equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 30 pounds or heavier weights with the use of proper equipment and/or assistance from other staff.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office or classroom and outdoor environment with moderate noise levels, temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Duties and Responsibilities:
EXAMPLES OF TYPICAL JOB FUNCTIONS:

1. Performs a variety of technical duties in support of media technology equipment and peripherals; delivers, sets up, and tests laptops, audio speakers, portable projectors, and related devices.
2. Operates audio mixer and/or digital AV control for live events.
3. Receives and reviews work orders; prioritizes responses based on office operating procedures and/or direction from higher level staff.
4. Using diagnostic tools, troubleshoots software, hardware, and audio-video setups for malfunctions; may perform basic troubleshooting of computing systems and portable devices; checks AV cabling; resolves and/or refers issues to other technical staff.
5. Maintains and cleans media equipment including projectors, filters, instructor station, computer monitor screens, TV and DVD/VCR units, and other related media equipment; may clean computing equipment.
6. Monitors laptop inventory to ensure security software is current and operationally effective; works closely with information technology personnel for repairs.
7. Provides training to staff and faculty on the use of specialized media equipment and related software.
8. Provides technical assistance at Board meetings and District or college events with respect to the use of AV equipment.
9. Receives, reviews, assigns, and processes requests for equipment; generates reports; creates and disseminates employee semester schedules.
10. Securely packs and ships AV materials and AV equipment being sent to vendors; receives incoming AV equipment and makes changes to AV inventory.
11. Performs office administrative tasks such as answering phones, emails, and chats and preparing forms or documents.
12. Closes out daily operations; verifies that all AV equipment has been returned; locks and secures doors.
13. Participates in District-provided in-service training programs.
14. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday thru Friday, 10am-7pm
Required Applicant Documents: Resume or Curriculum Vitae
Cover Letter
Other Document:
Optional Applicant Documents: Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date: Anticipated Start Date: November 2025
Application Deadline: Open Until Filled
Special Comments: IMPORTANT NOTICES:

*It is anticipated that interviews will occur sometime during the 2nd or 3rd week of October.
* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.
Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/Central?quickFind=62110







Copyright 2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-31bb2e2fcb014ab9a76d3ee07ebf869e

Return to Search Results