A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals. Salary range - $41,600 - 52,000.

• Associate degree in related field and/or equivalent combination of education, certification and experience
• 0-2 years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
• 0-2 years of related experience in technical support troubleshooting macOS/Linux/Windows based systems
• Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
• Identifies causes of simple technical problems and can provide practical solutions
• Can install software and troubleshoot basic issues
• Communicates both verbally and written in a respectful & attentive manner tailored to each customers needs
• Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner

• Experience in technical support troubleshooting
• Understanding of server hardware and concepts including services, security, and administration
• Demonstrated ability to support specialized research computing needs
• Experience working in higher education in a support capacity
• Basic experience with programming and statistical applications

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.

Salary range is based on experience and skills of the selected candidate.
Associate range: $41,600 - 52,000

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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