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Patient Relations Assistant/UKHC
Department Name: H3020:Admitting and Registration ServicesJob Summary:The Patient Relations Assistant is responsible for admitting and registration of patients to UK HealthCare for the Emergency Department, Direct Admission, OB Triage/Admit, some Outpatient services, and Transport Department. They will identify opportunities to provide a positive customer experience by monitoring wait times, resolve patient complaints, and collaborate to prevent and resolve service failure process problems; communicate with insurance providers to verify coverage and benefits; work closely with medical, ancillary, and clerical staff in a clinical setting; collect co-pays and payments from patients; and maintain HIPAA compliance reg
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