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Resource Sharing Library Specialist
General summary/purpose: This position is primarily responsible for supporting workflows for resource sharing, focused on workflows around materials that circulate to our local Johns Hopkins faculty, students, and staff. This position trains 1-2 student workers, and collaborates with the Service Desk manager to cross train desk students in circulation workflows. In addition, this position resolves patron management issues, fines, and billing issues in coordination with Student Accounts and SIS. This role also generates student billing reports and oversees cash deposits. This position also monitors and assists with BorrowDirect support related specifically to patron account issues or inquiries. Note: This position is not eligible for vi
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