This position is a member of the UITS TechSelect Client Support Team and works with general supervision in the following ways:
Provides direct support for help desk activities interfacing with faculty, staff, and administration.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors problems to ensure a timely resolution.
Reviews, analyzes, installs, and modifies computer operating systems.
Detects, diagnoses, and reports problems associated with OS.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Diagnoses and reports network problems.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups at the workstation level.
Associate's degree in computer science or closely related field and one year of computer technology experience.
Combinations of education and related experience may be considered.
Knowledge of current operating systems and desktop software. Knowledge of local and wide area networks. Ability to effectively communicate and exchange information. Problem solving and analytical skills. Knowledge and familiarity with a variety of the field's concepts, commonly used practices, and procedures.
Salary Plan: SS
Salary Grade: 0H
Department: VICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)
Internal Number: 76981
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.