Information Technology, Other Staff/Administrative, Staff/Administrative
Utica College, a small comprehensive college in Upstate New York, is seeking applications for an Endpoint Administrator to oversee all physical endpoint hardware and software. This includes desktop and laptop computers, printers, and peripherals, as well as operating systems and software applications for faculty, staff, classrooms, meeting rooms, and labs. Duties includes configuration, management, and deployment of operating systems and desktop applications and is responsible for updating and patching desktop OS and applications. In addition, this position will be working with virtual platforms and applications. This position maintains hardware and software inventory, and is directly involved with purchasing. This position also provides support for the campus community and teammates in IITS.
In deciding whether to apply for a position at Utica College, candidates are strongly encouraged to consider the UC mission and culture to help determine their potential success at http://www.utica.edu/instadvance/marketingcomm/about/. Our Mission and Values Statement includes a commitment to fostering diversity in background, perspective, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas. At UC, diversity means that we are a community that represents a range of human experience and makes conscious choices to appreciate, respect, and learn from each other. Utica College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society.
Primary responsibilities include:
Works closely with Endpoint Support Specialist and other members of the IT Infrastructure Team; Install, configure, troubleshoot, manage and maintain Mac and Windows desktop and laptop computers, printers, peripherals, and licensed software. Service locations include offices, classrooms, computing labs, and other locations that require endpoint support, including off campus locations; Administer all phases of the endpoint management systems for Windows and Macintosh devices including computer upgrades and user data transfer; Build application packages, updates, and patches for deployment for both Windows and Macintosh devices; Train team members in routine operations, including data migration and computer replacement; Establish contacts and conduct meetings with both the Utica College user community and other IITS professionals; Test and plan for deployment of updates for operating systems and applications; Work with other members of the Systems team to manage and develop virtual applications; Assist with maintenance of virtualization environments, and develop applications in these environments as needed; Provide Level II and III support for the College community in response to assigned Help Desk tickets and established hardware and software maintenance schedules and routines; Work with and train student workers. Maintain a professional environment in which students can learn skills and work ethic; Promote a secure computing environment and ensure the computing environment complies with existing policies; Maintains an inventory of technical equipment; Have strong documentation skills. Maintain documentation for systems and processes; Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with department supervisor to develop and implement operational goals that support departmental success; Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators; Collaborate with all members of IITS as needed. Participate with members of the Utica College community on committees and as needed; Other duties as assigned.
Candidates should have a Bachelor of Technology in Information Technology degree or comparative education; Length and quality of experience may be considered in lieu of a current degree.
To apply, submit a cover letter, resume, and a diversity statement. All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.
In line with the College’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf
Active consideration of candidates will begin immediately and continue until the position is filled. References will be checked for candidates invited to campus.
Utica College is an affirmative action, equal opportunity employer. We encourage applications from under-represented groups as well as individuals who have experience with diverse populations.
About Utica College
Founded in 1946, Utica College is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The College enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students. A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.