Utica College, a small comprehensive college in Upstate New York, is seeking applications for a Technology and Media Support Specialist to provide classroom and event support for hardware, software, peripherals, and services. This includes setup and operation for events, as well as troubleshooting issues with AV and computer equipment. Works with faculty, staff, students and outside event attendees. Position interacts with a broad range of clients requiring strong communication skills and ability to use a wide variety of technical resources for providing high level technical support.
In deciding whether to apply for a position at Utica College, candidates are strongly encouraged to consider the UC mission and culture to help determine their potential success at http://www.utica.edu/instadvance/marketingcomm/about/. Our Mission and Values Statement includes a commitment to fostering diversity in background, perspective, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas. At UC, diversity means that we are a community that represents a range of human experience and makes conscious choices to appreciate, respect, and learn from each other. Utica College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society.
Primary responsibilities include:
Responsible for taking part in the daily operation of audio-video equipment, which includes performing routine maintenance (hardware and software), and training faculty, students and technical support staff on proper operation and care of related equipment; Provides technical assistance to all members of the College community; Promotes a secure computing environment and ensures the computing environment complies with existing policies; Maintains an inventory of technical equipment and provides documentation on equipment usage; Provides training for faculty and staff members and assists with the implementation of on-site and off-site training classes when necessary for faculty and students; Provides training with all work-study students, interns and staff members to ensure minimal downtime and on time deliveries. Works with all members of IITS staff to create/maintain smooth operation of Classroom / Event Support; Maintains a professional environment in which students can learn skills and work ethics; Provides audio, video and various other technical support for college sponsored events both on and off campus; Provides Level I support as needed in person and on phone. Creates appropriate Help Desk tickets; Provides Level II and III support for the College community in response to assigned Help Desk tickets and established hardware and software maintenance schedules and routines; Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with department supervisor to develop and implement operational goals that support departmental success; Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators; Collaborates with all members of IITS as needed. Participates with members of the Utica College community on committees and as needed; Other duties as assigned.
Bachelor’s Degree Required; Bachelor’s Degree in Information Technology, Computer Science or similar field preferred; Experience supporting and installing AV equipment required; Experience in a higher education classroom support environment preferred; Experience in computer operation in PC and Mac platforms required.
To apply, submit a cover letter, resume, and a diversity statement. All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.
In line with the College’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf
Active consideration of candidates will begin immediately and continue until the position is filled. References will be checked for candidates invited to campus.
Utica College is an affirmative action, equal opportunity employer. We encourage applications from under-represented groups as well as individuals who have experience with diverse populations.
About Utica College
Founded in 1946, Utica College is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The College enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students. A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.