GENERAL STATEMENT OF RESPONSIBILITIES:

Provide technical assistance, support, and advice to clients and other users. This includes oversight of the College's computer labs, fielding telephone calls and e-mail messages from clients who are seeking guidance on technical problems, assessing users' issues and mapping out solutions to those issues, and providing ongoing training for instructors in the use of multimedia equipment. Hours of work include Monday 4:00 p.m. - 10:00 p.m., Wednesday 4:00 p.m. - 10:00 p.m., and Saturday 10:00 a.m. - 4:00 p.m. The ideal candidate will be flexible in work schedule to meet the needs of the Department.

EXAMPLES OF DUTIES:

1. Navigate Windows Operating Systems.
2. Provide Tier 1 Help Desk services and computer lab support.
3. Troubleshoot and solve technical issues.
4. Provide clear, accurate, and tactful support and advice to clients and other users verbally and in writing.
5. Log and update tickets in the College's Help Desk software.
6. Apply Active Directory knowledge; reset passwords.
7. Provide Audio Visual (AV) support including assisting with set up of video and audio equipment, troubleshooting, and pickup.
8. Follow documented processes and procedures.
9. Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. Good technical abilities with PC hardware and software.
2. Good organizational skills.
3. Demonstrated interpersonal skills and proficiency in written and oral expression.
4. Ability to follow oral and written instructions.
5. Ability to work independently with minimal supervision and as a team player.
6. Must be service oriented.
7. Ability to work in a high energy, always changing environment.
8. Possess enthusiasm and patience.
9. Unrestricted authorization to work in the United States.

ADDITIONAL PREFERRED QUALIFICATIONS:

One year of full-time or equivalent part-time professional experience in technical support.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to upload a separate statement to define precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

COMPENSATION:        Up to 18 hours per week at $20 per hour. Part-time, non-benefited, non-unit position.   

APPLICATION DEADLINE:   Immediate need; applications reviewed upon receipt

Please visit our website at www.capecod.edu  for information on Cape Cod Community College.

This appointment is subject to the FY2026/27 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies.  The College prohibits sexual harassment, including sexual violence.  Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

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About Cape Cod Community College

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.

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