This position provides oversight for the operational function of campus housing. This position ensures efficient housing processes, fiscal responsibility, and high-quality residential facilities that support student success and institutional goals. By managing assignments, occupancy management, systems administration, policy implementation, and cross-campus partnerships, the Assistant Director fosters a seamless and student-centered housing experience. The role contributes directly to recruitment, retention, and overall student satisfaction by ensuring that residential operations are reliable, responsive and aligned with the institution's mission.  A This is a full time, on-campus position.  Generous benefits include health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.  

Responsibilities:

• Maintain and enact all housing and dining assignments and billing processes for Illinois Wesleyan University; design, implement and communicate comprehensive housing and dining processes for 500+ incoming and 1100 returning students, as the primary user for housing assignments software (currently THD by Adirondack); oversee seven distinct housing application types; assign 100 IWU-owned bed spaces and ensured billing accuracy across four room types; manage housing billing and meal plan billing
• Create and maintain building electronic access procedures for all of Illinois Wesleyan University; create and maintain electronic access procedures for all IWU housing buildings, ensuring secure and efficient access; program and troubleshoot access-control software; collaborate with teh Office of Campus Safety, ITS and Physical Plant to maintain continuous operation of building access hardware and ensure compliance with campus security standards; serve as access control liaison with CBORD vendor to resolve system issues and implement timely technical solutions

• Maintain residential facilities and key access; maintain residential facilities and manage key access, ensuring secure functional, and well-organized living environment for students; manage approximately 3000 hard keys for all student residents and staff, ensuring compliance with the Key Policy; coordinate with Physical Plant on key core changes, overseeing the distribution of new keys, collection of returned keys, and billing for lost keys to ensure accountability and maintain campus security

• Campus Collaboration & Strategic Initiatives; partner with campus departments to implement operational improvements, enhance student experiences, and ensure compliance; lead strategic initiatives to streamline housing operations, improve residential life processes, and support campus-wide goals in recruitment, retention, and student success

• Administrative Compliance & Fiscal Oversight; prepare and maintain documentation related to housing assignments, appeals, audits, and re-evaluations; monitor fiscal impacts of housing and dining decisions; assist with budget tracking and operational forecasting as assigned; trained staff on key processing in the housing management software, including pulling, issuing, and securely storing keys to ensure compliance; train colleagues on the THD/Adirondac and CSGold/CBORD software; act as the primary liaison for vendors with direct student engagement

Requirements:

• Bachelor’s degree required; preference for Master’s degree in Higher Education/Student Affairs or Counseling
• Minimum of three years’ progressively higher education experience in housing, residential life, or facilities on a college campus
• Knowledge of housing management software and student information systems
• Serve in on-call rotation, responding promptly to student emergencies and ensuring resident safety

Application Information:

Please download the application at www.iwu.edu/human-resources/job-openings/.  Feel free to include a cover letter, resume and contact information for three professional references. Review of applications will begin immediately  and remain open until the position is filled.  

Email:  hr@iwu.edu

Illinois Wesleyan University
Human Resources, Holmes 209
1312 N. Park Street
Bloomington, IL  61701
Fax:  309-556-1710 (please use cover sheet)

$45k-$53k, based on experience

The final candidate will pass a pre-employment background investigation.

An overview of IWU benefits can be found here. Illinois Wesleyan University does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and maintain work authorization throughout the employment term.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a community that values a wide range of perspectives and backgrounds among our outstanding faculty, staff, and students. We seek candidates who have a demonstrated commitment to contributing to and enhancing our community in these areas. Illinois Wesleyan University is an EEO Employer. Illinois Wesleyan University’s sexual misconduct policy may be accessed at www.iwu.edu/human-resources/SexualMisconductPolicy.html. Illinois Wesleyan University is an equal opportunity employer dedicated to promoting excellence through a variety of viewpoints.

About Illinois Wesleyan University

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