Job Summary:

The Microsoft Technology Support Technician is responsible for installation, support, maintenance and monitoring of all LCC owned Microsoft (MS) Windows technology including desktop computers, laptops, tablets, hardware, software, and other peripherals. Facilitate technology meetings with faculty and program areas campus-wide to determine the technology needs in MS Windows computer classrooms. Responsible for Windows image development and troubleshooting. Under the direction of the Computer Technology Manager, provide guidance in daily work for the PT technicians and student technicians.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

Associate’s Degree in a computer related discipline or an equivalent combination of experience and technical/computer education.

Demonstrated experience in computer technical support including responsibilities with computer software and end users.

Demonstrated customer service experience.

Preferred Qualifications:

Three years’ experience in computer technical support with progressive increases in responsibilities.

Demonstrated leadership experience.

One year of customer service experience.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.