Position Number: 010569

Department: Housing and Residence Life (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Provide comprehensive guidance to parents, students, and campus partners about the completion of housing applications, the assignment process, posting of charges, room changes, and cancellation processing.
• Connect customers with essential university resources to address any matters that must be handled outside of Housing and Residence Life.
• Coordinate early arrival processing and charges for university groups, including Marching Band, Athletics, and authorized academic programs. This will include the collection of authorization lists, coding in StarRez, notification of students, and authorizing university partners and subsequent billing associated with the early arrivals.
• Serve as the primary responder for the department HRLMailbox while appropriately triaging messages and conducting follow-up as needed.
• Pull targeted occupancy reports from StarRez and Banner as needed for ongoing status checks, removal from housing, and program planning
• Work with the North Carolina Census Office representative to identify and notify students selected for monthly census interviews.
• Process empty bed and miscellaneous charges for seven sororities in Greek Village twice per semester (midpoint and end of semester).
• Process summer department-sponsored housing and charges for Levine Scholars, UTOP Counselors, and Orientation Counselors.
• Processes initial assignments, room changes, cancellations of housing, and any required follow-up with other Housing team members.
• Consistently and accurately document key information and interactions with students/parents in StarRez to ensure continuity of service.
• Utilize information in StarRez and Banner to investigate issues and determine how to provide the needed assistance to customers.
• Serve as the first resource for problem-solving when front-line staff/live-in staff require assistance addressing issues for customers.
• Thoroughly research and consult with a specialist (as necessary) to provide authorized guidance and follow up to both customers and impacted team members/work unit.
• Serve as a key housing assignments specialist for any complex inquiries from students, parents, campus partners, and housing staff.
• Appropriately tailor communication with challenging customers to render the best outcomes.

Minimum Experience / Education:

Preferred Education Skills and Experience:

• The ideal candidate will demonstrate strong customer service, communication, and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with housing management systems such as StarRez and Banner, processing detailed administrative transactions, and handling sensitive or complex customer concerns is highly preferred.
• The selected candidate should possess strong problem-solving abilities, attention to detail, and the ability to independently research issues while collaborating effectively with students, parents, campus partners, and Housing and Residence Life staff.
• Experience interpreting occupancy data, maintaining accurate records, and providing professional support in a university, housing, or student services environment is preferred.

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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