Hourly Helpdesk Technician

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Description:

Under the supervision of the Associate Director of Information Technology, the Helpdesk Technician will provide initial point of contact for all staff inquires for technology support. General responsibilities include responding to telephone and helpdesk requests from end users for assistance with computers, printers, telephones and university standard software.

 Knowledge, Skills & Abilities: 

• Detail- oriented and must possess strong communication and skills. 
• Ability to work on multiple issues at once and handle overlapping timelines. 
• High level of motivation and initiative, attention to detail, clear communication skills, good time management, takes direction and feedback well, and good problem-solving skills. 
• Knowledge of Microsoft Windows, Office Suite, and other applications such as Zoom 

Example of Work:

• Answer Helpdesk calls.

• Troubleshoot, repair, and replace desktop, laptop and tablet computers as needed.

• Document issues and resolutions

• Installation of additional software

• Process post image configuration changes

• Complete final staff delivery preparations

• Configure workstation settings, as needed

• Move, lift, unbox, setup, and image laptops as needed

• Fully test imaged laptops

• Migrate user settings and data, as needed

• Communicate with TESU staff about their systems (via Zendesk and/or email)

NOTE: As a condition of employment, the candidate is required to provide proof of full COVID-19 vaccination. If a candidate is unable to be vaccinated against COVID-19 for medical or religious reasons, he/she will be required to submit a waiver request.

About Thomas Edison State University

Thomas Edison State College was established by the State of New Jersey and chartered by the New Jersey Board of Higher Education in 1972. The College was founded for the purpose of providing diverse and alternative methods of achieving a collegiate education of the highest quality for mature adults.

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