Herc-Higher Education Recruitment Consortium

General Statement of Duties 

The Part Time Staff Assistant position will work in the Student Services office as a secondary support for the functions of the Leominster Campus. Applicants will maintain files and records, answer telephones and emails, prepare and mail outgoing correspondence or parcels, provide detailed customer service to students, guests, parents, and community members (in-person and remotely), serve as a greeter to the physical campus, and perform general office procedures that should include filing, data entry, scheduling, supporting staff, and operating standard office machines and equipment in the performance of related work and tasks. 

 The Staff Assistant will provide clerical support for the Leominster Campus while delivering high-level customer service to our diverse student population. This position includes a significant amount of interpersonal communication both remotely (phone and email) and in-person (office visits). 

Responsibilities

• Provides direct customer service and clerical support services (phone, electronic, in-person) for the Leominster Campus and the functions housed therein (Student Services, Advising, EOC, Tutoring, ESL program, Academic Affairs, Campus Police, etc);
• Provides direct support to assist with major events, programs, and functions occurring or involving the Leominster Campus;
• Support the Administrative Assistant II and Senior Director of Campus and Student Services;
• Provides support to the SUCCESS Fund grant initiative and the SUCCESS coach located on the Leominster Campus;
• Complete data entry, generate reports, and send messages/emails/letters to students related to immunization requirements;
• Provide office coverage and support as needed;
• Initiate requisitions (IPRs), work orders (School Dudes), purchase orders, travel forms, and other required forms;
• Updates Faculty Absence Board;
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma or Equivalent;
• Experience in an office environment;
• Strong customer service skills.

REQUIRED SKILLS, KNOWLEDGE, AND APTITUDES

• Knowledge of clerical office practices and equipment;
• Proficiency with Microsoft Office;
• Strong interpersonal skills, accuracy, and attention to detail are critical;
• Must be comfortable working in a busy environment balancing multiple demands..

DESIRED QUALIFICATIONS

• Associate's degree;
• Concentration in office administration or management or additional certification/education in office administration;
• 1-3 years previous professional work experience in higher education setting;
• Proficiency with SunGard Banner.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Salary: $ 13.50- $15.00 per hour
Employee Status: Part TIme
Benefits: No
Hours per Week: 18 hours

Monday- Thursday 1:30pm -6:00 pm
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.