St. Lawrence University seeks a Retail Unit Manager for its Dining and Conference Services.

Primary Responsibilities

• Engage and develop team members to their fullest potential
• Ensures individual and team performance meets objectives and university expectations
• Ensures safety and sanitation standards in all operations
• Maintains effective university and customer rapport for mutually beneficial relationships
• Identifies student needs and communicates operational progress to the Director
• Optimize university value for the university and the students
• Adopts all university processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Creates value through efficient operations, appropriate cost controls, and profit management
• Ensures entire team is trained and able to execute
• Supervises team regarding production, quality and control
• Maintains a safe and healthy environment for customers and employees
• Primarily responsible for food service at an assigned retail food location
• Assists other managers in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Directly supervises two assistant managers, union and nonunion and student employees with responsibility for hiring, discipline and performance reviews
• Assists in location forecast and accounting
• Oversees period inventory, performs other functions such as maintaining records to comply with university, government and accrediting agency standards
• Coordinates activities with other internal departments
• Interfaces with vendors
• Manages front of house dining operations
• Develops and implements retail services plans to improve service, quality and profitability of service areas
• Maintain effective working relationships with other departments to provide a unified retail experience for customers

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

Interested applicants must apply online at http://employment.stlawu.edu, uploading all required materials which are defined in the “special instructions to applicant” section.  Review of applications will begin immediately and continue until the position is filled. Questions about the position may be directed to Marijo Haggett, Director of Dining and Conference Services, at mlhaggett@stlawu.edu.

All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.

St. Lawrence University policy requires all employees and students to be up to date with available vaccinations against Covid-19 including, as applicable, a booster shot. Individuals may apply for a medical or religious exemption from this policy.

Minimum Qualifications

• Requires at least 4 years of experience in food service industry
• Requires 1-3 years of experience in a management role
• Requires an associate’s degree or equivalent experience
• Strong communication skills
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs.
• Must be able to stand for extended periods of time

Preferred Qualifications

• Bachelor’s Degree in related field
• Previous experience in retail
• Previous experience in higher education food service

About St. Lawrence University

Located at 23 Romoda Drive, Canton, NY, St. Lawrence University is a coeducational, private, independent liberal arts institution of about 2,400 students from more than 40 states and 40 nations. The educational opportunities at St. Lawrence inspire students and prepare them to be critical and creative thinkers, to find a compass for their lives and careers, and to pursue knowledge and understanding for the benefit of themselves, humanity and the planet. Through its focus on active engagement with ideas in and beyond the classroom, a St. Lawrence education leads students to make connections that transform lives and communities, from the local to the global. The University is committed to and seeks diversity among its faculty, staff and students. Such a commitment ensures an atmosphere that is diverse and complex in ways that are intellectually and socially enriching for the entire campus community. Applications by members of all underrepresented groups, as well as from individuals with experience teaching or working in a multicultural environment, are encouraged. St. Lawrence University is an Equal Opportunity Employer. For additional information about St. Lawrence, please visit http://www.stlawu.edu.

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