Otterbein seeks a Coordinator of Visits and Events for the Office of Admission.  This role works as an Admission Counselor and Territory Manager, actively researches and recruits an individual territory, as well as counsels prospective students and their families on the university and the admission search process. Manages the daily visits operations of the Office of Admissions.

UNIVERSITY SUMMARY:  Historically progressive and building. That is the hallmark of Otterbein University and those connected to this private university nestled in the picturesque, historic Uptown Westerville district in central Ohio and minutes away from Columbus, Ohio’s largest city. Otterbein has set the pace by providing an educational experience that is progressive, innovative, and inclusive. Students come from towns throughout Ohio, as well as many states and multiple countries, enriching the campus through their individual and collective diversity. As a university that educates students of various racial, ethnic, and cultural backgrounds, we strive for and value a diverse faculty and staff that reflects our student population and Franklin County.   

Otterbein has been selected as one of 23 universities across the US and the first in Ohio to host a Truth, Racial Healing and Transformation Campus Center. Otterbein will work with its own campus community as well as the Columbus City and Westerville City school districts to create positive narrative change about race; promote racial healing activities; and erase structural barriers to equity and opportunity. 

JOB RESPONSIBILITIES

• 50% Serves as campus visit coordinator for all daily visits. Sends confirmation correspondence (notes and/or emails) to campus representatives who will be meeting with prospective students and parents. Responds to (or delegates to her student staff) all requests from prospective students and/or parents for daily campus visits, coordinates requests, and manages confirmation process for scheduled visits as well as specialized visits. Supervises, trains, schedules and evaluates Host and Tour program as the manager. Maintains record of number of campus visits and generates report. Manages daily visits section of the CRM;
• 10% Manages the student reception team. Supervises, trains, schedules, and evaluates students who work in the receptionist area of the office. Manages coverage for reception area and inbound calls when student staff is not available. Directs and manages all functions associated with daily campus visits; engages academic departments in visit programming; evaluates and reports on success of daily visit programs;
• 15% Implements a territory management recruitment model; conducts research on an individual territory to establish and maintain individual recruitment goals and objectives; using appropriate data, identifies specific and appropriate populations for enrollment; targets, visits and maintains relationships with high schools within territory  to discuss Otterbein University with prospective students, families and school personnel; travels extensively to represent the University at selected university fairs and day/night programs; plans and implements territory specific recruitment events and programs; maintains frequent contact and relationships with prospective students, parents, and other constituent groups;
• 20% Serves as an admission counselor; presents and discusses admission requirements with students, parents and visitors to the campus seeking information and assistance; gives individual, small and large group presentations; follows up on general inquiries from student, parents and high school counselors relative to general information about the University; reviews and manages admission applications to determine eligibility for admission; makes admissions decisions; recommends students for academic support; 
• 5 % Other duties as assigned
  Will supervise student employees and professional staff member

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some weekend hours are required.

EDUCATION and/or EXPERIENCE: Bachelor’s Degree required. Experience with event planning is highly desired.

CERTIFICATES, LICENSES, REGISTRATIONS: Driver’s license preferred.

LANGUAGE SKILLS: Must demonstrate competency in verbal and written English skills including grammar.

MATHEMATICAL SKILLS: Must be competent in general math

TECHNICAL SKILLS: Knowledge of general office procedures.  Ability to use computer software and applications essential to performing job duties, as well as peripheral equipment such as printers/scanners.  Knowledge of record keeping procedures.  Must take pride in and be thorough in quality of work produced; must be able to use general office equipment including office PC, copier, telephone, facsimile machine, etc.

REASONING ABILITY: Ability to follow oral and written instructions.  Ability to establish and maintain effective working relationships.   Ability to exercise a high degree of initiative and independent judgment with attention to detail.  Ability to exercise sound judgment in unusual or new situations and in dealing with confidential information.  Must possess excellent attention to details; must be a team player and interact collegially with co-workers and other constituencies.   Must possess excellent customer service skills and enjoy having a high level of public contact.

PHYSICAL DEMANDS:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to spend prolonged periods of time working on an office PC; able to reach, lift to 20 pounds, travel throughout office to use other office equipment; must be able to hear and make self heard by co-workers and other constituencies; must be able to see to process work that the position is responsible for completing; must be able to work under deadlines with constant interruptions.   Must be able to meet regular and predictable attendance standards.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed in an environmentally controlled office setting

SUPPLEMENTAL INFORMATION

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. 

Otterbein University is an Equal Opportunity Educator and Employer. 

Otterbein University is committed to providing a welcoming environment free from unlawful discrimination. To this end, the University prohibits any form of discrimination against any person on the basis of race, color, sex, gender, pregnancy, religion, creed, marital status, partnership status, age, sexual orientation, gender identity, gender expression, national origin, disability, military status, or any other legally protected status in its programs and activities. However, the University’s commitment to a nondiscriminatory environment is not intended to abridge unduly its commitment to academic freedom, free speech, or its educational mission. Inquiries or complaints regarding any form of discrimination or harassment may be directed to: Human Resources.

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About Otterbein University

UNIVERSITY SUMMARY: Historically progressive and building. That is the hallmark of Otterbein University and those connected to this private university nestled in the picturesque, historic Uptown Westerville district in central Ohio and minutes away from Columbus, Ohio’s largest city. Otterbein has set the pace by providing an educational experience that is progressive, innovative, and inclusive. Students come from towns throughout Ohio, as well as many states and multiple countries, enriching the campus through their individual and collective diversity. As a university that educates students of various racial, ethnic, and cultural backgrounds, we strive for and value a diverse faculty and staff that reflects our student population and Franklin County. Otterbein has been selected as one of 23 universities across the US and the first in Ohio to host a Truth, Racial Healing and Transformation Campus Center. Otterbein will work with its own campus community as well as the Columbus City and Westerville City school districts to create positive narrative change about race; promote racial healing activities; and erase structural barriers to equity and opportunity.

Connections working at Otterbein University