Herc-Higher Education Recruitment Consortium

Market Range: 07

Hiring Range: $20.24/ Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the supervision of the Director, the Hardware/Software Specialist plans, coordinates, and processes all aspects of delivering high responsive customer workstation/device technical support services. This position also provides the second level of support to UTHSC customers by handling on-site technical support services for service request/problem resolution that have been escalated by the UTHSC Helpdesk.

DUTIES AND RESPONSIBILITIES:

1. Provides technical support services for department specific hardware and software applications.
2. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
3. Configures and verifies the storage of patient, research, academic, and administrative data.
4. Provides resolution for escalated service requests/trouble tickets.
5. Assists with troubleshooting security attacks, breaches and the remediation of security vulnerabilities.
6. Assists with implementing Information Technology Security requirements and other technical controls required per UTHSC security policies and guidelines in a timely manner.
7. Develops, maintains, implements, and documents workstation/device, application, and network configurations.
8. Tests critical third (3^rd) party and operating software updates before deploying to campus.
9. Provides software, hardware, and networking support for various devices including thin clients, desktops, laptops, printers, MFD's, smartphones, and a variety of mobile devices.
10. Serves as a technical facilitator with outside vendors and other UT campuses to meet user needs.
11. Evaluates new computer technologies and analyzes if and/or how these technologies can be deployed in the University system and can best be used to accomplish the University's missions
12. Performs other related duties assigned.