To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under moderate supervision, provides department support, manages department processes, and ensures smooth running of the office. This position must be able to provide exceptional customer service both over the phone and in a high traffic office setting. Persons in this position must also work on a cross functional team that supports all aspects of program support, data entry and student outcomes. Persons in this position will typically work 24-28 hours per week, usually on Monday-Thursday between 8-5 pm but may be asked to help with coverage on Fridays as well.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and accountability for our actions.
• Champion Service- anticipating needs and creating a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.
• Process registrations, cancelations and transfers for Adult Basic Education and ESL students
• Review/enter courses and classes into the non-credit and federal reporting system
• Utilize Kirkwood's software system to assist with room scheduling.
• Enter student outcomes for student records
• Complete data audits for accurate student records
• Assist in mailings to students or other external partners
• Perform various office clerical duties including filing, typing, scanning, and after the class processing of student records
• Coordinate the logistic of hiring and interviewing of new employees
• Oversee ordering of books, and class materials
• Assist with department activities, meetings such as catering, supplies and scheduling
• Process BPO
• Reconcile Pcards
• Perform other duties as assigned

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Ability to provide service in a courteous, prompt, professional and efficient manner
• Read, understand, and express oneself clearly and effectively in oral and written form.
• Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
• Establish and maintain good working relationships with students, colleagues, and general public.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• High school diploma or equivalency plus two years related experience; or an Associate's degree in a related field.
• Possess a good working knowledge of personal computers and Microsoft Office products, with an emphasis on Word and Excel.
• Knowledge of standard office equipment.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Associate's degree in a related field
• Experience in an educational setting