Job Description

The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Able to independently perform these responsibilities based on the standard work for their department with minimal direction.

Job Duties and Responsibilities:

• Check in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.
• Schedule appointments, complete patient registration, collect patient payments and to deliver a high standard of customer service.
• Finds opportunities for improvement within CS Link and department workflows.
• As liaison coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Ability to establish and maintain collaborative relationships with peers, physicians, patients and departments.
• Coordinates communication between patients, family members, medical staff, administrative staff, insurance plans and other departments.
• Actively participate in lean management processes by detailing, monitoring and updating department specific data.
• Manages physician master schedules and coordinate all schedule changes as instructed. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitors their own workflow to meet the requirements of their position at a level of expertise that requires minimal direction.
• Explains policies, procedures or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership.
• Practice infection prevention standards and all department policies and procedures.

Qualifications

Education:

High school diploma or GED preferred.

Experience:

Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.

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About Cedars-Sinai Medical Center

Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.

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