• Administrative & Clerical Support
  • Provides support to Counseling, Academic Advising, and Director-led programs (SAS, SOS, Navigators), Managers and front desk staff.
  • Provides support to Student Access Services, including the Manager and front desk.
  • Serves as backup for front desk and phone queue coverage as needed.
  • Handles clerical activities related to office procedures and general office management duties.
  • Performs clerical tasks such as: 
    • Compiling and maintaining reports and records (e.g., Perkins, grants)
    • Directing students or the public appropriately
    • Handling mail
    • Ordering supplies
    • Composing correspondence
    • Filing
    • Operating standard office machines
• Technology & Systems Use
  • Expected to know or learn Microsoft Office 365 (Word, Excel, Teams, Outlook).
  • Expected to learn and use  Ellucian Colleague, SARS, and Document Imaging software and maintain shared OneDrive/Teams structures and templates.
  • Expected to understand operations of the College and/or outside agencies, including departmental systems and activities.
• Student Interaction & Support
  • Assists with student inquiries and supports supervisors with student complaints when empowered to do so.
  • Communicates regularly with students and staff; some contact with outside agencies is likely.
  • Makes minor operating decisions based on knowledge of College policies and organization.
• Program-Specific Support
  • Maintains SAS accommodation documentation and faculty notification logs; conducts weekly compliance checks.
  • Support SOS processes and supports student inquiries regarding intake requests;
  • Maintains Student Success Navigator outreach logs, calendars, and resource templates.
• Data & Reporting
  • Prepares scheduled reports: monthly persistence/retention dashboards, ADA accommodation status summary, SOS fund utilization report, and Navigator activity snapshots.
  • Ensures data quality (naming conventions, version control) across Colleague/SARS/Document Imaging/Excel.
•  Communication & Collaboration
  • Communicates effectively with others in areas directly and indirectly related to College business.
  • May be required to communicate with other departments to carry out tasks.
  • Must be able to solicit and obtain cooperation from others.
•  Confidentiality & Professionalism
  • Deals appropriately with confidential materials and issues, including personnel, budgets, and sensitive records.
  • Performs responsibilities with limited supervision.
  • Must be highly organized and able to manage time and work with various people.
• Supervision & Training
  • May provide direction and training to part-time staff and student workers as assigned.
  • Coordinates onboarding checklists, access requests, and quick-start guides for new staff under Director's standards.
• Other Duties
  • Performs related duties as assigned.

N/A

About Macomb Community College

If you live in Macomb County, chances are your life is touched by Macomb Community College every day. You will find our alumni in your doctor’s and veterinarian’s offices, police and fire departments, business and industry, as well as in Macomb’s own classrooms and offices. What draws our alumni back “home” is a mission that encompasses education, enrichment and economic development, making Macomb a major contributor to the community’s overall quality of life.

Connections working at Macomb Community College