Job Description:

• Assists with developing and executing comprehensive ticket sales plans to achieve annual revenue goals.
• Implements strategies to increase season, group, and single game ticket sales and support attendance growth.
• Contributes to the planning and execution of ticket sales initiatives for major events and collaborates with leadership on premium ticket sales efforts.
• Identifies, develops, and maintains relationships with prospective and existing ticket holders through strategic outreach and engagement efforts, including calls, hospitality interactions, appointments, events, and community activities.
• Focuses on generating new sales, supporting retention, and increasing long term customer value through consistent, high quality service and relationship management.
• Collaborates with internal partners to support ticketing initiatives that enhance sales and revenue growth. Contributes to coordinated campaigns and engagement strategies that align with broader departmental goals.
• Ensures compliance with all applicable organizational, conference, and governing body policies and procedures and performs other duties as assigned by leadership.

Short Job Description:

• Bachelor's degree in related field from an accredited institution
• Two years' relevant experience.
• Experience in sales, premium hospitality or revenue generation.
• Experience with seasonal, group, or single game ticket sales.
• Strong interpersonal, verbal and presentation skills.
• Proficient in database and ticketing software.
• Ability to work irregular shifts and extended hours, including weekends and holidays.

Job Ref: S1608P

Job Reply URL: 5404

About Western Michigan University

One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.

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