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Patient Representative - First Shift
Scope of Department The Department of Patient Experience is responsible for monitoring and enhancing the patient experience which includes complaint resolution, information desk functions, interpretive services and service quality improvement initiatives within the organization. In addition, the department is responsible for meeting Joint Commission standards related to patient rights and organizational ethics and CMS regulation guidelines related to the complaint process. Scope of Position The Patient and Family Relations Coordinator is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, e
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