ESSENTIAL JOB FUNCTIONS

Instruction & Program Support

Facilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:

• Providing a comprehensive overview of customer service principles
• Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions
• Enhancing understanding of customer needs and expectations
• Promoting problem-solving skills and conflict-resolution techniques
• Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
• Ensuring awareness and adherence to company policies and procedures
• Improving product knowledge and service delivery
• Utilizing technology tools, including Microsoft Office applications, for workplace excellence
• Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
• Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.

Customer Service and Classroom Support

The Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:

• Utilizing effective assessment techniques to measure student progress and performance.
• Providing timely and constructive feedback to guide students' learning journey.
• Determining and submitting grades in accordance with college policies.
• Maintaining accurate and confidential records.
• Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.
• Demonstrating punctuality, attendance, and a professional work ethic.
• Taking on additional responsibilities as needed to contribute to student success and overall team goals.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College