Manager, Testing and Tutoring Services

Coordinates testing services at all campuses. Under general supervision of Manager, Testing & Tutoring Services and management at other campuses, acts as team member in coordination, facilitation, evaluation and promotion of an efficient and supportive environment in Testing Services. Responsible for data entry, retrieval, and reporting using Banner and other data systems. Assists in maintaining databases and webpages related to Testing Services.

1. Works with team members to schedule, administer and proctor high-stakes placement, certification, out-of-class, and national/international standardized testing for LMC courses, other colleges, institutions, and professional organizations, with highest integrity.
2. Ensures security of test materials; verifies eligibility and identity of testing applicants; troubleshoots computer equipment and software. Assist in enforcement of test security policies and procedures before, during, and after testing.
3. Maintains individual certifications for all testing platforms administered in department.
4. Coordinates testing appointments and assigns proctor duties to ensure adequate coverage and efficient workflow; disseminates information about service schedule. Communicates with faculty, staff and students to ensure timely, secure, accurate and consistent delivery of testing services.
5. Understands and uses student information databases and related program platforms and prepares reports for Testing Services. Maintains files according to records schedules.
6. Prepares and organizes testing materials in accordance with individual testing requirements and established testing protocol and guidelines; develops seating plans, assigns proctoring duties, and prepares testing facilities. Inventories and distribute testing materials and supplies.
7. Provides guidance to less experienced personnel or student workers.
8. Coordinates with complementary services offered in other departments. Coordinates services for students with accommodation needs requested by Student Wellbeing & Accessibility.
Answers phones, schedules appointments, greets test clients, provides information and materials, and answers questions; operates office and computer equipment, performs data processing and maintain record databases using a variety of computer software programs. Provides exemplary customer service to all.

1. Performs other duties as assigned.

Associate degree and excellent word processing, spreadsheet and database skills required. Bachelors degree and experience in a community college environment preferred. Successful candidates will have excellent interpersonal skills, strong detail and organization skills, and an understanding of community college students and the broader community. Some travel to other LMC campuses may be required.

Positions at Lake Michigan College require regular and predicable on-site attendance as an essential job functions. Under certain circumstances, College may consider alternative work arrangements and will do so in compliance with and according to parameters outlined in Colleges Flexible Scheduling and Remote Work Options policy.

Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu.

Official transcripts required upon hire.

Virtual Campus tour:
Lake Michigan Colleges YouTube Channel

Welch Center and around SW Michigan:
www.lakemichiganvintners.com