Registrar's Office Assistant

About the Law School

The Opportunity

The Registrar's Office Assistant supports a range of complex administrative and technical tasks related to student records, course and enrollment management, and exams. The role ensures accurate communication of information in alignment with university and school policies. It also serves as the first point of contact for the Registrar's Office, providing guidance and support to students and other visitors.

Key Responsibilities

Customer Service & Administrative Support

• Serve as the initial point of contact for the Registrar's Office, triaging questions from students, faculty, staff, and the public via email, in person, and phone.
• Manage the Law Registrar email account, screening inquiries and responding or referring as appropriate.
• Assist with room reservations, makeup class scheduling, academic review sessions, course information maintenance, and tracking student course enrollments.
• Communicate with faculty, staff, and students regarding classroom assignments.
• Process incoming and outgoing mail.
• Process student enrollment-related forms such as supervised writing/teaching forms, directed readings, and petitions.
• Coordinate with other offices across the Law School -- including Facilities, IT, etc.

Exam Support

• Support all aspects of exam preparation, administration, and processing.
• Order and manage exam-related supplies.
• Help students resolve exam-related issues.

Other Responsibilities

• Maintain and update the Law School website.
• Assist with the maintenance and security of student records, ensuring accurate and secure data entry.
• Support the course evaluation process as needed.
• Serve as back-up to the Academic Services Assistant and Enrollment Services Assistant.

This full-time (39 hours/week) Endowed College position is based in Ithaca, NY and is fully on-site. It is a one-year term appointment. Core hours are Monday through Friday, 8:00 AM to 4:30 PM.

What We Need

A resume and cover letter are required for further consideration.

• Associate's degree and 2-4 years of relevant experience, or an equivalent combination of education and experience.
• Ability to handle highly confidential information and work effectively under pressure in a fast-paced, team-oriented environment.
• Strong ability to manage multiple tasks with competing deadlines and prioritize simultaneous projects.
• Exceptional attention to detail.
• Excellent written and oral communication skills.
• Strong organizational, planning, time management, and interpersonal skills, with a customer-focused service orientation.
• Ability to manage high work volumes during peak periods.
• Sound judgment and effective problem-solving skills.
• Ability to build and maintain inclusive working relationships with students, faculty, staff, and community members.
• Proficiency in Microsoft Office Suite and strong aptitude for documentation.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Familiarity with university policies and procedures, including the functions of the Registrar's Office at both the university and Law School levels.
• Experience using PeopleSoft, 25Live, Exam4, and Canvas.

Rewards and Benefits

Visa sponsorship is not available for this position.

Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.