Henry Ford College presents an opportunity for a part-time Lab Associate II - Learning Lab.

The department is seeking to fill two vacancies to serve as (PT) Lab Associate II's. The Lab Associate II is responsible for providing support and quality customer service for all programs and initiatives of the Learning Lab and Tutoring Services. This position interacts with internal (students, faculty, staff, administrators) and external constituents daily. The Lab Associate II will perform multiple tasks, including responsibility for individual duties, portions of team projects, and front-line service. This position has responsibility for providing supervision to student workers.

• One (1) year of experience in a front-line, front-facing, customer service position. 
• An associate degree from a regionally accredited institution or a combination of education and experience may be considered.
• Experience working with computer technology, software, and multimedia equipment.

• Technology Management - Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.
  • Familiarity with textbook software/online course materials.
  • Facility with Ellucian Colleague system (Datatel/HANK), WebAdvisor, and WebFOCUS.
  • Knowledge of learning management systems preferred.
  • Strong computer/technology skills with proficiency in Office 365 suite. The desire and ability to keep current with software updates and learn new computer processes and software as needed.
• Technical Credibility- Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
  • Ability to use good judgment in handling office matters in a confidential and discrete manner.
  • Strong analytical skills are required.
• Customer Experience- Anticipates and meets the needs of both internal and external customers including students, staff, and the community. Delivers high-quality services; is committed to continuous improvement.
  • Superior ability to work with faculty, staff, and students in a professional manner.
  • Excellent written and verbal/oral communication skills required.
  • Ability to deliver presentations in person and virtually to a variety of audiences.
  • An engaging and energetic personality in meeting the public both in-person, virtually, and over the telephone.
  • Ability and desire to provide superior customer service to faculty, staff, and the community in an effective and responsible manner.
• Partnering- Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
  • Superior organizational skills
    • Ability to recognize and follow through on priorities in a timely manner.
    • Ability to prioritize tasks and responsibilities for the efficiency and success of the team.
  • Ability to work cooperatively with internal and external constituents, including students, faculty, and staff. This position will represent the department and interact with other offices and academic departments across the College; must be a team player.
• Flexibility - Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles, particularly in terms of students and other stakeholders.
  

The most successful candidate will have a career that might include the following:

• One (1) or more years of experience working with computer technology, software, and multimedia equipment in an educational setting.
• One (1) year of recent or relevant experience working in an educational environment, in a customer service role.

Additional Unique Competencies (Departmental & HFC Core Competencies):

• Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Decisiveness - Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce suboptimal consequences; perceives the impact and implications of decisions on all college stakeholders.
•  Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Communication - Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures.

• Public Service Motivation - Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect - Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion - Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity - Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity - Upholds high ethical standards; maintains trust; and recognizes the impact of one's actions on the institution and community.

• Responsible for opening and/or closing the Learning Lab, including booting and/or shutting down all computers, checking rooms, locking doors, clean-up, and preparing services for the next day or week.
• Run and manage tutoring and data collection software such as TraceCloud, NetTutor, and Sierra, and assist with data collection, organization, and reporting.
• Maintain departmental files and records.
• Provide technical support and prepare all materials for the tutoring program and test preparation assistance. This could include: updating the website and setting up testing software for the upcoming semester, run and maintain print management and circulation software and hardware, monitor the online tutoring program, including assisting students and staff with utilizing the service, and troubleshooting technical issues.
• Answer and screen telephone calls and greet visitors in a polite, professional, and effective manner. 
• Set up and maintain schedules for tutors and clerks and monitor absences. Schedule tutoring appointments.
• Exercise direction over employees of lower classification, when required. This may include assisting with recruitment, scheduling, training, and management. Assist with recruitment, training, and management of student employees.
• Maintain clean, neat, friendly, positive professional learning environment. 
• Maintain an inventory of equipment and supplies for all learning support services in the Learning Lab.
• Regularly check operational status of computers/software and arrange/monitor repairs.
• Assist with monthly operational reports on computers, printers, and support equipment.
• Prepare handouts, memos, letters, etc., as needed.
• Assist with utilization data collection, organization, and reporting, as needed.
• Monitor students per the College's Policy on Academic Dishonesty.
• Assist students with available learning support resources.
• Assist with management of test preparation software, and other software that may be added in the future.
• Assist with test preparation (for example, the Nursing Admissions Test). This requires one-on-one time with each student to determine needs and direct them to appropriate review resources.
• Collect, track, and make deposits for the print management system.
• Assist with delivery and distribution of informational material for college success workshops and any additional resources available to students. This includes handouts, posters, PowerPoint slides for campus TV monitors, and e-mails to staff and student body.
• Conduct tours of Learning Lab for students, faculty/staff, and other visitors.
• Serve on department, division, and/or college committees.
• Assist in the Library's Media Center or at the Circulation Desk as needed.
• Perform other duties as assigned within the scope of qualifications and/or training.

About Henry Ford College

We, of Henry Ford College, are dedicated to the education and enrichment of our students and community. As a comprehensive community college with a diverse student population, we value teaching and learning. To prepare our students for a rapidly changing world and workplace, we are committed to providing knowledge, communication skills, and cultural opportunities. We foster critical thinking, creativity, integrity, and self-esteem. Ours is a tradition of building futures. We measure our success by the success of our students in a democratic, diverse, and increasingly technological nation.

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