Position Number: 000516

Department: Human Resources (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Oversee daily LOA operations, including case management, consulting, processing, and employee communication.
• Ensure consistent application of LOA policies and procedures across the organization.
• Lead and participate in cross-functional meetings with Benefits, Payroll, Employee Relations, Legal, Workers' Compensation, and LOA teams to align policies, resolve issues, and drive initiatives.
• Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing.
• Manage benefits billing for employees on leave, directing staff to track and complete related transactions.
• Administer benefits for employee/dependent deaths, as well as bereavement and community service leave programs.
• Monitor the HR ticketing system to ensure timely and accurate responses to LOA requests.

• Partner with the Benefits Director on strategic initiatives, policy development, documentation, and improvements.
• Deliver training and presentations for employees and managers on benefits programs and updates.
• Provide backup support to the Benefits Director when unavailable.
• Offer empathetic, solutions-focused guidance on complex benefit cases, balancing compliance with employee well-being.
• Address employee questions by interpreting benefit policies and procedures.

• Monitor regulatory changes and compliance to ensure adherence to federal, state, and University guidelines, HIPAA guidelines.
• Manage specified annual reporting requirements (e.g., bereavement, voluntary shared, parental, and bonus leave), and support Annual Personal Leave Offer, and Leave Attestation.

• Recruit, lead, and evaluate a team of two LOA staff.
• Set goals, develop work plans, and monitor performance.
• Provide coaching, training, and motivation to staff.
• Foster a collaborative and positive work environment.

• Benefit / HR related projects.

Minimum Experience / Education:

• Bachelor's degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.
• Strong knowledge of federal and state leave laws (i.e., FMLA).
• Exceptional communication, facilitation, and interpersonal skills.
• Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.
• Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.

Preferred Education Skills and Experience:

• Proven leadership and project management skills.
• Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.
• Public sector experience preferred.
• Strong problem-solving and time-management abilities.

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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