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Salary Range

$65,000.00 - $101,000.00

Overview

Key Responsibilities

Role is Hybrid, working Mondays and Tuesdays on site in New Haven, CT with rest of the days being remote.

Clinical Operations & Workflow Support

Work closely with the Clinical Operations Manager on operational priorities and strategic initiatives.

Serve as a supervisor for surgical scheduling team to assist with any concerns or resource needs to maintain efficient workflow and productivity.

Serve as a liaison between physicians, advanced practice providers, clinical staff, scheduling teams, and cross-functional partners to resolve operational issues and support service needs.

Monitor and maintain standardized workflows related to patient communication, referral processing, documentation requirements, and follow-up coordination.

Identify and escalate clinical workflow concerns, delays, or gaps in processes; assist Clinical Operations Manager to implement corrective actions.

Support onboarding and integration of new clinical providers, including aligning clinic templates, workflow expectations, and required systems access.

Provider Scheduling & Coverage Coordination

Manage and update provider clinic templates, call schedules, OR block schedules, and changes in clinical availability.

Facilitate communication of schedule updates, emergent changes, and coverage adjustments to all affected stakeholders.

Credentialing & Compliance

Support credentialing and re-credentialing for faculty, fellows, and advanced practice providers, ensuring timely submission of all required documentation to Yale Medicine, Yale New Haven Health, and external regulatory bodies.

Track and monitor compliance with mandatory training, annual competencies, licensure renewals, and specialty-specific certifications.

Ensure clinical providers meet all institutional and departmental policy requirements for clinical practice and billing compliance.

Required Skills and Abilities

1. Proven experience in clinical operations or healthcare administration.

2. Familiarity with clinical workflows, medical terminology, scheduling systems, and provider credentialing processes.

3. Strong organizational and multitasking skills with the ability to manage competing priorities in a fast-paced clinical environment.

4. Excellent communication skills and ability to collaborate with a diverse, multidisciplinary team.

5. Proficiency in Epic EHR system, scheduling software, and Microsoft Office Suite (strong Excel reporting).

Preferred Skills and Abilities

1. Proven experience in a surgical specialty department or other high-acuity services.

2. Proven experience onboarding processes.

3. Proven experience in an academic medical setting.

Key Skills

1. Detail-oriented, proactive, and able to anticipate operational needs.

2. Ability to meet deadlines and department deliverables in an efficient, timely manner.

3. Strong problem-solving abilities and comfort navigating complex workflows.

4. Ability to maintain professionalism, confidentiality, and composure in dynamic clinical settings.

5. Commitment to exceptional service and continuous improvement.

Principal Responsibilities

1. Assumes primary responsibility for a program, service, activity, operation or function in an assigned area. Develops objectives, practice and procedure and identifies resources to ensure accomplishment of operational goals. 2. Coordinates day-to-day operations in order to achieve designated goals. Ensures effective management and leads the development and implementation of best practices. 3. Designs and implements quality control metrics to identify areas of risk. Analyzes, recommends, and implements strategic solutions to minimize risk. 4. Develops a variety of complex report and other written materials. 5. Provides guidance to and collaboration with internal and external partners as necessary. 6. Develops, oversees and monitors budgets. 7. Develops and maintains specialized training. 8. Performs other duties as assigned. Required Education and Experience Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Job Posting Date

11/26/2025

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Location

50 Division Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.

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