Johns Hopkins Public Safety is seeking an ID Badge Coordinator reporting to the Manager - ID Services, assists in administering the employee identification process on behalf of Public Safety IT at assigned locations on Johns Hopkins campuses. The ID Coordinator maintains a customer-oriented experience, enjoys task-oriented work and thrives in a fast-paced environment with a diverse body of customers.

Specific Duties & Responsibilities

• Provides exceptional service as a point of contact for customer inquiries.
• Monitors and responds to customer requests via email, telephone, and in person.
• Processes online and in-person transactions.
• Uses specific application software to create and print ID badges and other miscellaneous cards.
• Distributes identification badges to multiple business units throughout the Johns Hopkins University & Medicine enterprise across all disciplines and backgrounds, including staff, students, faculty, vendors and contractors.
• Assists in the planning, execution, and production of identification badges for large volume projects.
• Keeps management informed of trends, problems and resolutions when necessary.
• Ensures compliance with systemwide policies, procedures, and processes.

• Maintains daily and weekly statistics for quality control and process improvement.
• Tracks inventory, consumables and maintains equipment in operational condition.
• Logs all repairs, replacements, or modifications made ID printers, workstations, or other system components.
• Regularly interacts with all stakeholders and colleagues in the larger organization.
• Other duties as assigned.

• High school diploma or graduation equivalent.
• Three (3) years of related administrative or customer service experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Technical qualifications and specialized certifications

• End user experience with Software House CCure 9000 Enterprise access control and identification badge systems or comparable technologies.
• Comfort level with end user applications, business systems and technology, e.g., technology cards, various card readers, badging printers, digital cameras.

Classified Title: ID Coordinator  
Role/Level/Range: ATO 40/E/03/OF  
Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: 8 - 4 
FLSA Status: Non-Exempt 
Location: Homewood Campus  
Department name: VP for Public Safety Office of   
Personnel area: University Administration 

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About Johns Hopkins University

The Johns Hopkins University (JHU) was founded in 1876 as the nation's first research university, dedicated to bringing the benefits of discovery to the world. JHU is the largest private employer in Baltimore and Maryland, making a large economic impact in the city and state. We enroll more than 30,000 full- and part-time students across nine academic divisions, offering in-person and remote learning in over 400 programs. Not only are we located in Baltimore, but we also have a presence in Washington, D.C.

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